Issue with the Web Player skipping tracks on multiple devices

[Yordan]

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

[Yordan]

IT's Finally FIXED - and can resume enjoying the music again !!! 🙂
Woah - waited a while in case the faults scame back but web player Spotify has been playing perfectly all afternoon.

Seems Spotify did some code changes the Mozilla Firefox Browser (and other browsers as well by sounds of it), didn't like very much.

Step 1 - Upgraded Mozilla Firefox 32 bit version from an earlier version up to version 115.0.3esr.

'esr' stands for - Extended Support Release'.
These ESR Mozilla releases are to keep the Firefox browser running on the ancient Windows 7 platform.

Version (115.0.3esr) was released (15-Jan-2024)
This made no change !!
Spotify Web Version was still not working.

Then upgraded again from (115.0.3esr) up to (115.17.0esr)
Version (115.17.0esr) was released (28-Oct-2024)
This is browser version is 9 months newer, and less than  3 weeks old as of 2024 11 15 (when this fix was posted).

So possibly (and hopefully) your issue will also be fixed by upgrading your browser to the very latest version 🙂
No idea what got broken, but the plan to Stubbornly Stay With Windows7 (along with the growing millions of other users), should definately be noted by Spotify please?

If the choice comes between W7 and Spotify, huge numbers of users (me included), will be hunting for another music streaming platform.

🙂 Thanks 🙂

[Yordan]

Hey folks,

Could you check if there are any pending updates for your browser and installing them? It's also highly recommended you manually check if the latest version of the Widevine plugin is installed. There's a detailed guide on how to do that in this article.

Below are some additional things you can try. Click on each section to expand it.

► Audio Output & Sample Rate

Make sure Spotify is mapped to a valid audio device in Windows/macOS and that the sample rate isn’t set too high (anywhere between 44.1 and 192 kHz should be okay). Check “App volume and device preferences” and confirm Spotify is assigned to the correct output. You'll find a detailed guide on how to do that here.

► USB DACs or external audio interfaces

Driver conflicts or odd configuration in advanced setups (e.g., gaming headsets, external DACs) can trigger errors. Disabling/re-enabling the device driver or trying a different USB port often helps.

► Clearing hosts file

Check if the hosts file contains any entries with Spotify in the address and remove them. You'll find the steps to do this here.

► Symlinks or moved browser data

If you moved your browser’s cache/profile via symbolic links, check permissions and confirm Widevine is working with the new location.

► Firewall/Antivirus software

Aggressive AV or restricted network policies can break DRM or streaming requests. Try disabling them briefly or test with another network.

[Life1024]

Same issue on web player

[Ganellon]

Hi, no its not only the web player, i have the same problem with the Spotify Player App on HarmonyOS.

I tried different hotspots, connections and host-configurations but nothing - it seems to have an issue with the steaming process, the connection remains stable.

[RaeedGool]

Plan

Premium

Country

UK

Device

Laptop 

Operating System

Windows 10

My Question or Issue

I am having an issue where all songs mute after 10 seconds of playing. The timer still moves, but it just goes silent. Moving forwards or backwards does nothing to change anything and when I select a song  it starts skipping around 5 songs until it lands on a random song in the playlist but the one I selected. I've wiped both the web browser and spotify's cookies and cache. I've logged in and logged out multiple times, restarted the computer and browser using Task Manager, checked stable Wi-Fi and ethernet connections as well as disabled VPN's and this issue still persists. this doesn't happen on my phone or desktop app however I cant use either at work. Multiple other people use the same setup as me around the office and there Spotify web-browser is perfectly fine. this has only occurred recently as an issue.

[#7]

Hola, inicio sesión con mi usuario y en el momento de reproducir no deja correr una canción mas de 2 segundos cuando cambia a la siguiente, y así continuamente sin detenerse

[Darkness2]

I have the same problem, spotify doesn't work on Opera browser 
when I try to listen to a song it says ''Spotify can't play this right now'' and starts skipping songs on its own 
and plays a random song for 10 seconds and after that the voice disappears
I tried logging out and in with no result

[flaviohenrisp]

Há 3 dias meu spotify web não toca. Quando dou play em alguma música, ele pula 5 músicas e na sexta toca apenas 9 segundos.

Tentei usar no Chrome e no Opera e ambos apresentam o erro. Utilizo um Windows 7. Demais dispositivos funcionam normalmente.

[crazys7777]

у меня та же проблема. 10 секунд играет - и останавливается. далее перескакивает 4-7 треков и опять играет.

Писал в поддержку - ответы типа поменяйте пароль и тд. Использую клиент для ПК.

English: I have the same problem. I`m using desktop client for PC. Music playing only 10 seconds and stoping. If I click on next song - Spotify shows message "cannot play this song" and jumps to another and another.

[Dethcrux]

I have exactly the same problem. Have you found a solution by now? I really need the web player 😞

[ribezaz]

Olá @flaviohenrisp,

Recomendo verificar este artigo para obter algumas dicas sobre como solucionar esse erro.

Mantenha-me atualizada para continuar te ajudando!

Saúde,

ribezaz

[naupkj]

esa misma canción y pasa varios canciones de más hasta que se detiene, cuando la música empieza pasan unos segundos y ya no se escucha nada, no se que hacer