Issues getting the 9 months of Premium for the price of 6 offer in India

Hey folks,

 

We're receiving reports from some users who subscribed for the 9 months of Premium for the price of 6 but the offer wasn't correctly applied.

 

To keep in mind: this offer is open only to users who aren't subscribed to a recurring Premium plan and who haven't purchased a 12-month one-time Premium plan at a promotional price.

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this offer should now work as expected, so if you haven't signed up yet, you can do so until the 15th of August.

 

In case you signed up for the offer but didn't get 9 months of Premium, we'd recommend that you contact our support team. The folks there can assist you further in order to resolve this for your specific account.

 

Thanks!

Comments
31nbmpvbhd4ubqz
Newbie

Hi All,

 

SpotifyCares on Twitter resolved my issue within 8 Days. I just direct messaged them on Twitter. I suggest you all do the same if not done yet.

moloydas
Newbie

Dear @CarlosE,

 

Any updates on this??? it's been two weeks now. at least we deserve to know some sort of ETA on this.??

 

 

 

 
moloydas
Newbie

Dear@31nbmpvbhd4ubqz,

Thank you for your suggestion. They solved my issue within few minutes.

I highly recommend approaching to SpotifyCare on Twitter to all others who are facing the same grievance.

31nbmpvbhd4ubqz
Newbie

@moloydas 

 

You're welcome. Glad I could help! 😊

ryrishu29
Newbie

Finally @SpotifyCares twitter helped..

Ver
Moderator
Moderator
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this offer should now work as expected, so if you haven't signed up yet, you can do so until the 15th of August.

 

In case you signed up for the offer but didn't get 9 months of Premium, we'd recommend that you contact our support team. The folks there can assist you further in order to resolve this for your specific account.

 

Thanks!