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Hi folks! We're aware of reports about your Wrapped stories misbehaving and we're looking into it. We've managed to fix the issue with the Wrapped banner/stories not showing up. More info here. If the stories cause your app to stop responding, please subscribe here. Also, check out our Wrapped FAQ for answers to common questions.
Need help? Check out Spotify Answers for solutions to a wide range of topics.
I am trying to get my premium account, I have to go for free first,but it just keeps loading. I can't even enter my credit card information. It has just been released in our country but I barely logged in. So many bugs,such a frustration.I have been stuck for 30 minutes on the loading page for premium. I have tried a different wifi network, I have tried it on my laptop, nothing works. Please help! ⁹
Thanks for your patience while we looked into this issue.
We’re happy to say that this should now be fixed for everyone! Make sure you have cleared the cache and cookies on your browser and everything should work fine now.
If you're still having trouble, make sure to post a new thread in the relevant help board here.