Issues setting a payment method for trial subscriptions

[Lexaishere]

Plan

Free/Premium

Country: BOSNIA AND HERZEGOVINA

Device

Samsung A10 Android

I am trying to get my premium account, I have to go for free first,but it just keeps loading. I can't even enter my credit card information. It has just been released in our country but I barely logged in. So many bugs,such a frustration.I have been stuck for 30 minutes on the loading page for premium. I have tried a different wifi network, I have tried it on my laptop, nothing works. Please help! ⁹

[duotive]

Plan

Premium

Country

Romania

Device

Firefox, Chrome

Operating System

Android, Windows

My Question or Issue

Hey.

My card was out of funds, and i got a warning that my payment failed. I was suggested to updated my payment details, i just wanted a renewal.

Nevertheless i went to the payment details update page, but it hangs and does not allow me to do anything.

What can i do?

I will attach a screenshot with what i see.

Thanks!

[EthanS1]

Hey there @duotive!

Could you try a new browser or a private browsing window and let me know if that makes any changes at all?

Will be standing by,

[duotive]

Yea, that was not the case, because there where new browser sessions. I tried again and it worked, so something else happen 🙂

Thanks anyway!

[Mihail]

Hey folks,

Thanks for your patience while we looked into this issue.

We’re happy to say that this should now be fixed for everyone! Make sure you have cleared the cache and cookies on your browser and everything should work fine now.

If you're still having trouble, make sure to post a new thread in the relevant help board here.

Thanks!