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Issues setting a payment method for trial subscriptions

Plan

Free/Premium

Country: BOSNIA AND HERZEGOVINA

 

Device

Samsung A10 Android

I am trying to get my premium account, I have to go for free first,but it just keeps loading. I can't even enter my credit card information. It has just been released in our country but I barely logged in. So many bugs,such a frustration.I have been stuck for 30 minutes on the loading page for premium. I have tried a different wifi network, I have tried it on my laptop, nothing works. Please help! ⁹

 

 

Screenshot_20200715-100902_Spotify.jpg

Hey folks,

Thanks for your patience while we looked into this issue.

We’re happy to say that this should now be fixed for everyone! Make sure you have cleared the cache and cookies on your browser and everything should work fine now.

If you're still having trouble, make sure to post a new thread in the relevant help board here.

Thanks!

Comments
Visitor
Same problem in Estonia.
Visitor

Plan

Free/Premium

Country

Russia

Device

(Google Pixel, PC)

Operating System

(Android 10, Windows 10)

 

I've just created my first account and verified my email. But i can't subscribe to Premium because of eternal payment form loading, three moving dots and nothing more. I checked different browsers on my windows 10 pc and android app for my Android 10 Pixel phone. I simply can't choose payment method. How can I subscribe?

 

Screenshot_20200715-202050.png
Visitor

I can't subscribe to premium after I have changed my location. (No matter via browser or android app)

Screenshot_20200715-100902_Spotify.jpg
Visitor
I have the same problem! If tech sup will read this, im also need help
Visitor
Press f5 until the problem is gone
Newbie
It doesn't work.
Newbie
The incognito mode in my browser helped me.
Rising Star 18
Rising Star 18
Hi there. Try pressing F5 and the problem should go away. Hope this helps.
Visitor

Plan

Free/Premium

Country

Russia

Device

PC

Operating System

WIN 10

My Question or Issue

Hello.
never bought a premium
I tried spotify once for free, but through VPN,
in Russia, spotify did not work

now spotify started working in Russia
I changed the country from the Netherlands to Russia
but I can't use the trial period

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Visitor

update topic