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Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

Hey folks!

 

By the looks of it things should now be in order!
In case the issue resurfaces, of course, do let us know, but for the time being we'll be setting this to Fixed 🙂

Many thanks & happy new year!

Top Answer
Vasil
Moderator

Hey folks!

 

We made some changes backstage and this should now be working correctly 🙂
Make sure your apps are up-to-date, take a look and let us know how things look like on your end.

Many thanks! We'll be on the lookout for your replies.

Comments
yashatpug

Hey Spotify community,

 

Few days back I purchased Spotify premium but it was not reflecting in my account, so I did logout from my account and tried to re-login using my phone number but ever since I am facing the error "Check your phone number."

 

Unfortunately there was no email id linked to my account, so still facing the issue, plus I lost my playlist and favourites too. I am suspecting that my number has been blocked by Spotify. Please help me login into my account.

 

PS -  I am replying this from a different account.

 

Thanks

I was logged out automatically and then unable to log in again.
When I try to log in it written that I should recheck my number and sometimes it shows it is non existing number.
Billy-J

Hey there! Happy to help. 

 

Can you try following these steps and let me know how it goes? 

Looking out for your reply!

Vasil
Status changed to: Under investigation

Hey folks!

While this is being looked into, if you're experiencing it, please provide us with the following info:

  • Your affected device
  • Its OS version
  • Your Spotify app version

Many thanks! We'll keep you posted on how things go 🙂

 

P.S. You can find your app version by going to your device settings -> apps -> Spotify -> Scroll to the bottom

Ankitha

Unable to loginto spotify through website using my number starting with 6*****

on mac chrome browser

sayan17

renewed my premium and unable to login using my phone number(on browser and phone)

SinghV_harsh99

My previous Spotify account which I created with my phone number is not working. Every time I entered the phone number it shows please check your number. Can anyone help me 🙏

Gbonju

Hello Spotify

Please I have this same problem. The app asks me to “check my number” and so I can’t sign in.    I feel so distraught because I can’t begin to imagine losing my music. I posted this using someone else’s account. Please kindly do something about it. Please.                                    

iOS 15.8

Phone model - iPhone 7+

Spotify App version - 8.8.94.545

 

piyushkhurud123

Android 14

Pixel 6a

Spotify version 8.8.96.364

 

Vasil

Hey folks!

 

We made some changes backstage and this should now be working correctly 🙂
Make sure your apps are up-to-date, take a look and let us know how things look like on your end.

Many thanks! We'll be on the lookout for your replies.