Jay Shetty podcasts not working

Hi, I am having a problem playing and downloading podcasts by Jay Shetty! My account allows me to play other podcasts and music. I have tried to clear cache, uninstall then reinstall Spotify and restarting my phone and it still doesn't work. Any suggestions? 

 

Plan

Premium

Country

Uk

Device

Google pixel 3

 

Operating System

Android

 

My Question or Issue

Hi, I am having a problem playing and downloading podcasts by Jay Shetty! My account allows me to play other podcasts and music. I have tried to clear cache, uninstall then reinstall Spotify and restarting my phone and it still doesn't work. Any suggestions? 

 

Hey there folks,

 

We really appreciate your patience this far!

 

Our tech folks have done their magic magic backstage - this should be now fixed.

 

If you're still having troubles, make sure to try the following:

  1. Unfollow the podcast
  2. Log out of your Spotify account in the app 
  3. Log back into your account
  4. Search for and follow again the podcast

If that still doesn't do the trick, let us know in the related Help Board and we'll be happy to lend a hand.

 

Cheers!

Comments
Zefrenchkid
Visitor

Hello!

I'm experiencing this same issue with Spotify version 8.5.27.957 on the Samsung Galaxy Note 9 on Andriod version 9. Its every podcast by On Purpose with Jay Shetty. They just don't play.Resized_Screenshot_20191014-213840_Spotify.jpeg

 

Jaclyncheu
Visitor

Hi

I have the same issue as well, how should I fix it?

Luviz12
Visitor

I am having the same problem. I have a Samsung Galaxy A30(android). Jay Shetty podcasts are not working.

Joleneumentum
Visitor

I am having this same problem on Android (Samsung S9).  All other podcasts work. I have uninstalled the app, rebooted phone, reinstalled and still not working.  Just sits on "0:00".

Amywish
Visitor

I still have the same issue: 

 

It worked a week ago and was able to access a few jay Shetty podcasts. Since then, if choosing to play acts as if no connection and stays on 0:00. Other music works fine. 

 

Same internet connection - not working with phone network or WiFi either now.  Seems a little bizarre. 

 

I have turned iPhone on and off. Updated, Uninstalled and reinstalled Spotify. Logged out and back in. Still problem on phone. 

 

Specific podcast is “on purpose with Jay Shetty”

Akil_R
Newbie

Not able to play Jay Shetty podcasts on my OnePlus 5. 

When I choose to play Jay's podcast, it acts as if there is no connection and stays on 0:00. Works fine on my laptop. I have updated, uninstalled and reinstalled Spotify. Logged out and back in. Nothing helped.

Kik128
Visitor
I too am having issues on SSG 10+ latest OS.
Won't play or download. All other songs and or podcasts work
Henno08
Visitor

I'm having the same issue but on both my iPhone and iPad. I've uninstalled, reinstalled Spotify, restarted both and nothing. No other music or podcasts seem to be affected.

Shai88
Visitor

Hello. For the past couple of days, I am able to play any other podcast and any music. It appears the only thing that will not play is my favorite daily listen - Jay Shetty's podcast, On Purpose. I push play and it stays at zero. 

  • Spotify version: 8.5.26.893
  • Device model and OS: iPhone 8
  • Which podcast episode is not working: ALL Jay Shetty On Purpose podcast episodes
  • What error do you get?: No error - you can push play and it shows that you can push pause but no sound and it stays at zero.
  • A screenshot: included
    Thanks!
    Screenshot 2019-10-17 at 7.55.30 AM.jpg
Moderator
Moderator
Status changed to: Under investigation

Hey there folks,

 

We really appreciate taking the time to report this here in the Community!

 

Our tech teams are aware and looking into this.

 

If you're also having troubles listening to "On Purpose with Jay Shetty" on your mobile devices, make sure to add your +VOTE to let us know.

 

We'd also suggest subscribing to this thread so you can stay up to speed with any updates we have to pass on. Thanks again!