Kenwood Bluetooth Spotify App not connecting to Phone

Greetings Spotifyers,

I use a new Kenwood Headunit which besides Android Auto also has the ability to use the Build In Spotify App to use via Bluetooth.

 

My Phone is the Samsung Note 8 and everything is Up to Date, also the Headunit.

 

The Phone connects via Bluetooth to the Headunit and provides me using the Headunit to take Calls and using Bluetooth Media to Stream the Audio on my Phone.

 

But when I want to use the Spotify App on the Headunit, the Spotify App shows "no connection". When I watch the Option Sliders/Switch for Bluetooth Connections (Calls, Media, etc) on my Phone, I cant turn on the Media Option. But when going back on the Headunit to Bluetooth Media, the Media Option on my Phone goes on. Switching back to the Spotify App on the Headunit, and its Off again.

 

I tried everything from clearing the Cache for Spotify on my Phone to restarting everything. I also disconnected the Phone a few times and also deleted my Phone on the Headunit and the Headunit on my Phone. I also gave it a few times, to maybe load things. I also conected it via Cable and started Spotify on my Phone to maybe load things.

 

Nothing helps.

 

This Problem is only when trying to use the Spotify App on the Headunit via Bluetooth. Android Auto and Spotify works great.

 

Hopefully someone can help me out.

 

Greetings from Germany.

Hey folks,

We've noticed a few people are still having this issue. We've now flagged this with the right team, who are goin to look into it.

 

We're not able to provide an exact timeline for a fix at the moment, but we'd recommend keeping your Spotify app up-to-date to ensure you're on the latest version.

 

Thanks!

Related Issues

Comments
Music Fan

Given that this issue is occurring across multiple brands of head units, both aftermarket and OEM, I would say that the common issue is with Spotify, who has made it clear that they do not intend to fix it anytime soon.

Newbie

Hello again, 

I don't know, but it has worked flawlessly for me after i turned off battery optimization. 

 

Settings -> Apps -> Spotify -> Battery

 

I think the problem is that Android does shut down some vital functions to make this work. 

 

Try it. 

 

My headunit is DMX7017DABS (which has the latest firmware (can be downloaded from Kenwood)

And my phone is a Samsung Galaxy S8. 

 

Best regards

Music Fan

I have turned off battery optimization; attempted to connect with my phone unlocked, plugged to a charger, and Spotify app open and running (and any combination of the above); factory reset my phone; and tried with two other phones (one brand new, hot-fresh from Verizon store). Nothing works.

 

The problem is with every Spotify build after November 2018. Spotify are the ones who can fix it. They apparently are not going to.

Music Fan

As Spotify have proven they have no interest in actually fixing their app, I have cancelled my Family Premium subscription as of today. Quite happy with a mix of Amazon, Deezer, Google Play, and SiriusXM now.

Newbie

I've had the same issue on the Kenwood DDX9018DABS since I purchased it about 14 months ago.

 

I'm currently running the latest head unit firmware (1.6.0009.2300) and latest Android Spotify Version 8.5.33.831 on a Huawei Mate 20 Pro.

 

Every few weeks I check the Spotify source on the unit to see if it's working... bums me out as this was a key feature I intended to use. So disappointing.

Newbie

Same issue here. Kenwood DMX8018S HU, Samsung Note 10+ and Spotify version 8.5.40.195. Never worked since I got the HU nearly a year ago. Was one of the main reasons I bought the HU in the first place. Have contacted Spotify support but they don't seem to give a f@#k about the issue or their customers with the response I got and how long the issue has been going on for. Will have to start to look at other options for music streaming. Anyone have suggestions for streaming services in Australia?

Newbie

I'm also on the DMX8019DABS and having issues with the native Spotify app not connecting. Just sits there "Disconnected". Quite annoying.