Kenwood Bluetooth Spotify App not connecting to Phone

Greetings Spotifyers,

I use a new Kenwood Headunit which besides Android Auto also has the ability to use the Build In Spotify App to use via Bluetooth.

 

My Phone is the Samsung Note 8 and everything is Up to Date, also the Headunit.

 

The Phone connects via Bluetooth to the Headunit and provides me using the Headunit to take Calls and using Bluetooth Media to Stream the Audio on my Phone.

 

But when I want to use the Spotify App on the Headunit, the Spotify App shows "no connection". When I watch the Option Sliders/Switch for Bluetooth Connections (Calls, Media, etc) on my Phone, I cant turn on the Media Option. But when going back on the Headunit to Bluetooth Media, the Media Option on my Phone goes on. Switching back to the Spotify App on the Headunit, and its Off again.

 

I tried everything from clearing the Cache for Spotify on my Phone to restarting everything. I also disconnected the Phone a few times and also deleted my Phone on the Headunit and the Headunit on my Phone. I also gave it a few times, to maybe load things. I also conected it via Cable and started Spotify on my Phone to maybe load things.

 

Nothing helps.

 

This Problem is only when trying to use the Spotify App on the Headunit via Bluetooth. Android Auto and Spotify works great.

 

Hopefully someone can help me out.

 

Greetings from Germany.

Hey folks,

We've noticed a few people are still having this issue. We've now flagged this with the right team, who are goin to look into it.

 

We're not able to provide an exact timeline for a fix at the moment, but we'd recommend keeping your Spotify app up-to-date to ensure you're on the latest version.

 

Thanks!

Comments
eivi91
Newbie

Go to Device Maintenance -> Battery -> Find Spotify and disable app optimization.

Worked for me. :-) 

burnsy28
Newbie

Thank you, this worked for me also.

(JVC 230BT, S7 Edge)

that_alex__
Newbie

I was optimistic about the Battery Optimization switch, but nope.... Still not working, everything is still up to date, and it still only works with the old version. Been following for months now.

kingdaveofblair
Newbie

Same issue here as everyone else, all work arounds have been tried with no success. Newest version of pandora on Note 8 with Android 9. Pandora works flawlessly....might have to finally try their free trial....

jobeck11
Newbie

I have the same issue, please keep me updated. I have a Google Pixel 3

Derekcan
Newbie

I have a Galaxy S9 and just got it to finally connect. Go to settings---Apps---Spotify---Permissions---Turn everything on. That's what I did and it works perfectly with Android Auto installed and plugged in through the USB. I'm using a Kenwood DDX6905S by the way. Good luck to everyone 

J-Rigity
Casual Listener

Spotify via Android Auto has always worked for me... yet that is not the issue being discussed in this post.  The issue lies with the built-in (native) Spotify app in the Kenwood reciever never working.  I've had my unit (DMX-7704S) for approximately 3 months now and have never been able to get it to work.  It always displays "disconnected".  Sure, BT works fine but it doesn't display album art nor (and the most annoying issue) is that I'm unable to change playlists/artist/albums unless I use my phone.  The native Spotify/Kenwood app is (supposedly) designed to allow of these controls all this right there via the head unit.  I do not want to use Android Auto as this requires the phone to be connected via USB.  This for me is a hassle and I only use Android Auto for long distance trips. 

 

Please... fix the issue with the native Spotify app!!!

Egp1
Visitor

Had the same problem , everything worked again after i used the original cable supplied with my iphone

DevendraBhagwat
Visitor

So I recently tried to connect my device via the native Spotify app on my Kenwood headunit (which did not work in the past) and it started working on its own.

 

I did not have to do anything. I'm currently running version 8.5.13.637