Kenwood Bluetooth Spotify App not connecting to Phone

Greetings Spotifyers,

I use a new Kenwood Headunit which besides Android Auto also has the ability to use the Build In Spotify App to use via Bluetooth.

 

My Phone is the Samsung Note 8 and everything is Up to Date, also the Headunit.

 

The Phone connects via Bluetooth to the Headunit and provides me using the Headunit to take Calls and using Bluetooth Media to Stream the Audio on my Phone.

 

But when I want to use the Spotify App on the Headunit, the Spotify App shows "no connection". When I watch the Option Sliders/Switch for Bluetooth Connections (Calls, Media, etc) on my Phone, I cant turn on the Media Option. But when going back on the Headunit to Bluetooth Media, the Media Option on my Phone goes on. Switching back to the Spotify App on the Headunit, and its Off again.

 

I tried everything from clearing the Cache for Spotify on my Phone to restarting everything. I also disconnected the Phone a few times and also deleted my Phone on the Headunit and the Headunit on my Phone. I also gave it a few times, to maybe load things. I also conected it via Cable and started Spotify on my Phone to maybe load things.

 

Nothing helps.

 

This Problem is only when trying to use the Spotify App on the Headunit via Bluetooth. Android Auto and Spotify works great.

 

Hopefully someone can help me out.

 

Greetings from Germany.

Hey folks,

We've noticed a few people are still having this issue. We've now flagged this with the right team, who are goin to look into it.

 

We're not able to provide an exact timeline for a fix at the moment, but we'd recommend keeping your Spotify app up-to-date to ensure you're on the latest version.

 

Thanks!

Related Issues

Comments
Moderator
Moderator

Hey @Maidenman.

 

Thanks for letting us know about this.

 

Our tech team is still looking into this. We'll let you know as soon as we have an update from them.

 

UPDATE (4/4): Please head over to this thread to stay updated on this issue.

 

Take care for now 🙂

Newbie

Same issue, still happening even though this thread is marked solved. Kenwood DMX7704S, s9+ Android 9.0 Spotify 8.4.98.892.

Been broken for months. Super frustrating. I mostly use Pandora now on account of this issue.

Newbie

I'm having the same issue. Subscribing for updates.

Newbie

Hey Peter,

Can you let us know what action is being taken to correct this issue and what the ETA is? I just purchased this head unit and since this function does not work I may need to do a return soon

 

I would also ask that when you say something is fixed, to not tell everyone to go the the relevant post....we are all in this post because the OP put our specific head unit in the topic heading DMX 7705s. 

Moderator
Moderator
Status changed to: Not Right Now

Hey folks,

We've noticed a few people are still having this issue. We've now flagged this with the right team, who are goin to look into it.

 

We're not able to provide an exact timeline for a fix at the moment, but we'd recommend keeping your Spotify app up-to-date to ensure you're on the latest version.

 

Thanks!

Moderator
Moderator

Hey @Maidenman.

 

Thanks for reaching out.

 

Apologies for the confusion - since those with the Kenwood DMX 7705s are also affected by this issue, we're referring these users, including those who do not have that receiver who also posted in this thread, to the relevant thread.

 

Unfortunately we cannot provide an exact ETA, but make sure to check back in that thread - we'll let you know as soon as we have any updates.

 

Thanks!

Newbie

Maybe you could post at the top of that thread all of the affected receivers, this we not looking all over the place for the resolution. Then just lock these threads.

Sorry to be a pita, this has just been really frustrating trying to find the cause and solution on something that should just work since it is a paid product. 

Newbie

Hi, just checking in with the same problem

- Pocophone F1

- Android 9

- Spotify 8.5.1.735

- Kenwood KMM-BT304 / BT305

 

"connecting" on the display but nothing is happening on my device or the radio.

I hope you will find a solution 🙂

 

EDIT:

Ok i'll take it back, i got it connected by switching Bluetooth off and on multiple times while the Spotify app is open, now it seems to work just fine 👍🏼

Music Fan

Still not working with the latest Spotify updates across multiple devices. A Spotify rep in another thread just snarkily told community members that they should just update their devices and contact auto makers if they have problems (despite many of us pointing out that Spotify is the common issue across many devices, vehicles, etc.)

 

The lack of response combined with rude comments and missing ownership are leading me to the only logical solution: Cancelling my Spotify subscription. 

Casual Listener

Same issue here.  Kenwood DMX7704S and Samsung Galaxy S8.  Spotify version 8.5.7.9999.

 

Please fix!!!