Kenwood Bluetooth Spotify App not connecting to Phone

Greetings Spotifyers,

I use a new Kenwood Headunit which besides Android Auto also has the ability to use the Build In Spotify App to use via Bluetooth.

 

My Phone is the Samsung Note 8 and everything is Up to Date, also the Headunit.

 

The Phone connects via Bluetooth to the Headunit and provides me using the Headunit to take Calls and using Bluetooth Media to Stream the Audio on my Phone.

 

But when I want to use the Spotify App on the Headunit, the Spotify App shows "no connection". When I watch the Option Sliders/Switch for Bluetooth Connections (Calls, Media, etc) on my Phone, I cant turn on the Media Option. But when going back on the Headunit to Bluetooth Media, the Media Option on my Phone goes on. Switching back to the Spotify App on the Headunit, and its Off again.

 

I tried everything from clearing the Cache for Spotify on my Phone to restarting everything. I also disconnected the Phone a few times and also deleted my Phone on the Headunit and the Headunit on my Phone. I also gave it a few times, to maybe load things. I also conected it via Cable and started Spotify on my Phone to maybe load things.

 

Nothing helps.

 

This Problem is only when trying to use the Spotify App on the Headunit via Bluetooth. Android Auto and Spotify works great.

 

Hopefully someone can help me out.

 

Greetings from Germany.

Hey folks,

We've noticed a few people are still having this issue. We've now flagged this with the right team, who are goin to look into it.

 

We're not able to provide an exact timeline for a fix at the moment, but we'd recommend keeping your Spotify app up-to-date to ensure you're on the latest version.

 

Thanks!

Related Issues

Comments
Newbie

@Egp1  My headunit is wireless, and the whole point of the Spotify feature is it's better than just standard bluetooth music. 😔

Visitor
Had the same problem before that was why i connected first thru wire to ensure that the kenwood unit would play spotify. Next time i used spotify thru bluetooth and had no problem anymore.
Newbie

I have been having this issue ever since I purchased my Kenwood DMX701DABS about ten months ago, I have been searching the internet for a solution ever since.

Stumbled across this Forum thread and it does not look like there is a solution, even now !!

I have changed the permissions in the Spotify app to allow all permissions and I have ordered a genuine Google cable for my car to see if this will help, as my current cable is not a genuine google one (my phone is a Google Pixel 4).

It arrives in a few days and hopefully this will solve my issue.

I'll report back in a few days.

Newbie

I've just noticed that a reply, presumably from the Spotify Team was made a very long time ago (I've copied and pasted it below).

When someone catches up with this, could they supply a more up to date progress report, as this surely should be fixed by now ?

  • LAST REPLY I CAN FUND IS....

We've noticed a few people are still having this issue. We've now flagged this with the right team, who are goin to look into it.

 

We're not able to provide an exact timeline for a fix at the moment, but we'd recommend keeping your Spotify app up-to-date to ensure you're on the latest version.

 

Thanks

Newbie

Ok, I'm using genuine Google cables between my Pixel 4 and the head unit and clicking on the Spotify icon on the head unit just displays the Disconnected message.

So this to me is clearly a Spotify issue for them to own and fix.

If I came across this forum thread during my pre purchase research, I would not have bought a Kenwood head unit and I'll never buy another one, it'll be Pioneer or Alpine .

Visitor

Hey everyone, I finally got mine working on my Kenwood DNX996XR

 

I have an Android Huawei P20 Pro on Emui 9.10

 

I deleted Spotify and rolled back to 8.4.78.530

I disabled full screen mode, disabled battery optimization and enabled all permissions

 

After it still wasn't working, I disabled and reenabled Bluetooth multiple times and it connected

 

Disable auto updates in Google play

Pandora working too

 

@djbrothersonon Twitter said it  🇨🇦✌🏾👊🏾

 

EDIT

 

I bought the new Huawei P30 Pro and all I did differently this time was download the same Spotify version and disabled and re-enabled Bluetooth. I enabled full screen for my app and it works. I've made sure to disable auto updates in the Playstore. Hopefully this works for most people ✌🏾

 

🇨🇦✌🏾👊🏾