Hello,
The local files not playing issue is back. This time it appeared after a Spotify update. Since then I have been desperately looking for a solution, or hiding away in Ubuntu where the issue is not there.
No local files will play. It will tell me, "Spotify can't play this right now. If you have the file on your computer you can import it" and that's that. Now I have tried several codecs, made sure Quicktime is installed, tried to update my audio drivers, tried several versions of my audio drivers, tried reinstalling Spotify, tried rebooting...tried just about everything I can think of, even verifying system files to be sure nothing is wrong with the OS itself.
It is driving me insane. Any help?
OS: Windows 7 Pro 64bit
Codecs Installed: CoreVorbis_1.1.0.79_20050813, ogg-acm-0036 and l3codecx.exe.
Quicktime: Installed.
Thanks,
Hey there folks,
This has been reported to the tech team here.
We've heard back, and we can confirm that there are many possible errors on local machines that could be causing this to happen. As hardware set ups can be vastly different this isn't something the team are able to replicate, so we're going to close this thread out now.
We would recommend checking your local machine's drivers, checking that you're running things as the administrator, and ensuring everything on your device is up-to-date in the meantime.
Many thanks, and apologies for any confusion.