Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi.
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
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Hi there!I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?I'll see what I can suggest next!
Have you tried removing offline devices as well as the Sign Out Everywhere option in your Spotify account page?
If that doesn't help, could you try reseting your phone's network settings?
You can do that by going into Settings > General > Reset.
Hope it helps 🙂
I am having the same issue. Works fine on WIFI but not on LTE. Did the reinstall and resets described in this post and still same problem.
It stopped working when IOS 11 upgrade happened.
Hey @Cloeppky and @Gbrdard01,
Thanks for raising this issue with us 🙂
We are going to wait for confirmation from a few more users that they are experiencing this same issue, after which we will escalate the problem.
Keep us posted if you see any changes in the meantime.
Having the same issue. Wifi works fine. LTE says Spotify isn’t connected.
Same issue. I’m real close to switching to your competitor. It works fine with them. Please elevate and resolve this.
Thanks for raising this issue on the Community.
If you are experiencing this issue, please make sure to click the +VOTE button and leave a comment with the following details, if you haven't already:
Hey there @Gbrdard01, @Soulfra, @ejasontrout and @Cloeppky,
We can see that there's a newer version of the Spotify app available. In this case, can you try a clean reinstall of the app by following the steps here and let us know how it goes?
If it persists, make sure to click the +VOTE button and leave a comment with the following details so we can get this reported to the right folks:
We'll be keeping an eye on your replies 🙂