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LTE Not working on Nike Running Club

Status: Closed

Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi. 

 premium 

 

 

Device

(iPhone 😎

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Hey folks,

 

We haven't heard from you in a while, so we're going to close out this issue for now.

 

If you are still experiencing this issue, make sure to start a new topic in the relevant help board.

 

Thanks!

Comments
sandraqu

Also, any tips on how to remove Spotify from NRC app would be helpful.  I removed NRC app access from my Spotify account, but the NRC app continues to show Spotify spinning away (see my photo in previous post).  I would reinstall the NRC app overtop of itself, but Mojave has done some nifty things to prevent a little hacking, so I'm stuck.

Jemi

Hey @sandraqu,

 

There's a newer Spotify version available. Can you reinstall the app and see if the last version works better for you? Reinstall with the steps here. Also make sure that the Nike Running Club app is up-to-date. 

 

Let us know how it goes!

Jemi
Status changed to: Need more info

Hey folks,

 

There's a newer Spotify version available. Reinstall the app, and see if the last version works better for you. Reinstall with the steps here. Also make sure that the Nike Running Club app is up-to-date. 

 

If you're still experiencing this, please make sure to click the +VOTE button and leave a comment with the following details, if you haven't already:

  • Device(s) and OS version
  • Spotify version
  • Step by step description of what happens. 
  • Does this happen only while connected to mobile data, or WiFi as well?

Thanks!

sandraqu
Hi. The NRC app does not allow me to select Spotify Premium. It says "Not
Connected" underneath "Spotify Premium", and there a little icon looping
eternally. Much frustration over these upgrades. I removed permissions from
Spotify for this NRC app hoping to stop the **bleep** looping when the music
connection hit**bleep** fan. NRC app doesn't seem to be registering the
change.

So... I can't test your new application, even though I installed it per
your "step" instruction and lost all my ... !!! ... downloaded playlists.

Thanks for trying.
sandraqu

I figured out how to disconnect NRC from Spotify (and reconnect), and no, music is still not working as expected without wifi.  I have two bars, to be precise, in my tests.

 

To disconnect Spotify from NRC app, in NRC app

- click on your face (circle, top left corner on phone screen before you start any run)

- settings (fourth icon in row)

- "Partners"

- Click Spotify Disconnect

There is no feedback, but it does disconnect.  Leave the screen and return to this screen.  You will see Connect where Disconnect use to be.

 

But no, after the disconnect/connect, it didn't fix the issue. The music is still bugging out. 

Jemi

Hey @sandraqu,

 

Thanks for providing us with the info. Just to confirm, did you end up with Spotify app version 8.4.89 after reinstall? Let us know and we'll make sure to take a closer look. 

 

Thanks!

sandraqu
Yes. Spotify 8.4.89, and NRC 5.21.1.
I have news for you, and things have to be done exactly in this order.
Go to profile > settings > partner and disconnect spotify.
Go back to Screen w Start button.
Go to profile > settings > partner and connect spotify.
Go back to Screen w Start button.
Click music 🎵 icon
Click Spotify Premium
Jump around, jump up jump up and get down.
Create Pace Station, Select you genre, name it, save it
Start your run. The pace station will play one song on repeat.

If you switch the Playlists, nothing wiil play. You are doomed, but, if you
follow the same process above except choose Playlists instead of Create
Pace Station, choose a playlist, Start your run. The playlist will play all
songs. Yay. If you switch playlist, you are doomed.

If you do the above process too many times, you are doomed. All music
seized playing, one song pace station or playlist, after about six tests.

These tests took place about 11hrs after my last post.

Daisy
Status changed to: Under investigation

Hello everyone,

 

Thanks for your reports. This has now been passed on to the right teams!

 

There's a newer Spotify version available. Reinstall the app, and see if the last version works better for you. Reinstall with the steps here. Also make sure that the Nike Running Club app is up-to-date. 

 

If you're still experiencing this, please make sure to click the +VOTE button and leave a comment with the following details, if you haven't already:

  • Device(s) and OS version
  • Spotify version
  • Step by step description of what happens. 
  • Does this happen only while connected to mobile data, or WiFi as well?

Have a great day 🙂

Guido
Status changed to: Under investigation

Hey all,

 

So far we weren't able to reproduce the issue on our end so there's something different we'd like to try:

 

  1. Remove the Nike+ all from your mobile device
  2. Revoke access to Nike from this page
  3. Reboot your mobile device
  4. Install the Nike+ app and link to Spotify from the Nike+ app

If the issue persists, please send us over a video where you are trying to listen (on 3G and WiFi) so we can take a look at what is happening.

 

Looking forward to your reply. Thanks!

Peter
Status changed to: Closed

Hey folks,

 

We haven't heard from you in a while, so we're going to close out this issue for now.

 

If you are still experiencing this issue, make sure to start a new topic in the relevant help board.

 

Thanks!