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LTE Not working on Nike Running Club

Status: Closed

Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi. 

 premium 

 

 

Device

(iPhone 😎

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Hey folks,

 

We haven't heard from you in a while, so we're going to close out this issue for now.

 

If you are still experiencing this issue, make sure to start a new topic in the relevant help board.

 

Thanks!

Comments
Gbrdard01
Hi there, I am pleased to say the LTE issue reported has been fixed. I am not sure if the iOS upgrade to 12.0.1 recently solved the problem or if in fact it was related to a new version of Spotify running version 8.4.75.664.

In any event thank you and I hope this worked for others. I will continue to monitor and report back if changes.

Greg
weirdoalisa

This is happening on both mine and my husband's phone, all apps are updated. His phone is 6S plus, mine is iphone X, I've missed a couple updates but he is updated to latest OS. 

Once the app gets into this state of not being able to connect to spotify, even going back to wifi doesn't fix it.

Edit: updating my OS to latest did not fix it. Wifi or no, the app will play the first song on the pace playlist and then nothing else

Katerina

Hey there folks,

 

@Gbrdard01, thanks for keeping us in the loop! Glad to hear everything's working as it should 🙂

 

@weirdoalisa thanks for letting us know this! In this case, please let us know the following for both your and your husband's device so we can get this reported to the right folks:

  • Device(s) and current OS version
  • Spotify version

Thanks 🙂

Soulfra
Hi ,

Now Spotify plays music with the NIKE, app, but it plays one song, then repeats it over and over and over!!! Geeees, what’s so difficult?
Gbrdard01
I am pretty sure you need to set Spotify in the NRC app to a playlist or album in order to play multiple songs.
Soulfra
Hi thank you
I did just that but it’s still place the same song over and over
Peter
Status changed to: Need more info

Hey folks,

 

Thanks for raising this issue on the Community.

 

We need a few examples before we can send this over to the right people.

 

So, if you are experiencing this issue, please make sure to click the +VOTE button and leave a comment with the following details, if you haven't already:

  • Device(s) and OS version
  • Spotify version

 

Thanks!

micaelas

Please please fix this!! I bought Spotify premium so I could run NRC app with my music. I'm not sure how long I can justify keeping Spotify if I can't run with it. I have an iPhone 7s and also happens when I'm on LTE. I've tried uninstalling/reinstalling NRC and Spotify - nothing works. Please escalate and fix asap

Peter

Hey @micaelas@weirdoalisa and @Soulfra,

 

Just wanted to check in with you to see if you're still experiencing this issue.

 

If so, could you leave the information that we've requested in the Status Update?

 

Once we have enough examples, we can pass it on to our tech team. 

 

Thanks!

sandraqu

Issue persists.

iPhone 7 Plus. OS 12.1.2

Spotify 8.4.79

 

By itself, Spotify app plays any and all songs fine. 

Without wifi, anf through the NRC app, the connection to Spotify is just spinning. 

 

I had the one song repeat issue. I updated both the NRC app and Spotify app hoping those issues would resolve with updates, and now find myself without any Spotify music through the NRC app. Sadly this technicality ruins my run, and it’s a b*tch getting the apple watch to track my run and the phone to play music in 25°F.

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