Liked Songs not syncing across devices

[Vasil]

Hey folks!

We are receiving reports that some of you are experiencing persistent issues with your Liked Songs not syncing across all platforms. This includes iOS, Android, desktop app, and the Web Player. 

[lilpumpernickel]

• Spotify Version: Spotify for Windows (64 bit) 1.2.61.443.gc51c574b
• Make: Gigabyte Technology Co., Ltd., Model: Z97X-Gaming 7, OS: Windows 10 Pro, Version 22H2, Build 19045.5737 
• the web player syncs and updates everything, the issue only occurs with the desktop app
• troubleshooting i tried that did nothing: reloading the app; "reset app data and restart"; logging out and back in; disabling my firewall and restarting; flushing my DNS and restarting; trying both the microsoft store version and the EXE version
• troubleshooting that helped temporarily (just for one time): a clean reinstall; turning proxy settings from "autodetect" to "no proxy" and then clicking on "restart app"; the support deleting all my offline files and then reinstalling both the phone and the desktop app; adding a new song to the affected playlists (but with that the song order in the playlist is a little messed up)
• it happens to all playlists, but for me its always just some of them, and often times different ones, and the liked songs sometimes too 
• i dont use any VPN

[Yordan]

We've reopened the investigation with our tech team and will keep you folks posted here as soon as we have any updates 👍

[zootfoot]

worth a try for anybody else. nothing worked for me until i removed a liked song (on the device with extra songs) and it immediately synced to my desktop

[lilpumpernickel]

so it has gotten a bit better for me, in the last days it didnt happen as often anymore, but still occasionally, it was also easier to make them sync manually than before, i also noticed that playlists that are in folders have the issue more often, i think bc they dont load unless i open the folders, bc in the last few days i could just click on add to playlist on a song and then i saw how all playlists first needed to load, they first appeared without the playlist cover and without the song count, but when they loaded they all got synced, but i also needed to open all the playlist folders to make the playlists in it to load, i also noticed that it does happen in the other direction too (meaning the phone doesnt sync the changes made on desktop) but not as often?, maybe I didn't notice before, but I still think the desktop app is the only problem, bc also the artists I listen to on desktop don't show up on my recently played artists very often

[Simayy]

Hey, I can offer some insights, you can find 3-4 support chats on my account as well all about this issue which has appeared in the past 1-2 months for me. The latest recommendation was to use a test account but this was too much hassle as others were using it all the time.

Desktop W10 22H2 version is 1.2.61.443.gc51c574b, I think I've had several updates since the issue appeared.

Web player is syncing with phone, only desktop appears not to sync, both ways. I have songs that are on my phone but not on my desktop, but also songs on my desktop not appearing on my phone, it's two sides for me.

I've done everything except for reinstalling the OS, which I'm not planning on doing as it's my workstation and otherwise no issues. Reinstalling the app always syncs the liked songs again but the issue always returns after.

I am not sure if it's only liked songs. I am not using VPNs.

[Fulgur]

Hey! Thank you for the reply. This has been an issue for months and the only fix seems to be unistalling the desktop app every time. Do you have a better solution for now? It makes using spotify pretty pointless for me as I need cross device compatability. I have been using this for years so would be a shame to leave now over a small bug.

[nater416]

Only solution that has worked for me is removing a "liked" song from the device with "extra" liked songs. That seems to force the sync through. 

[sarahemilyjo]

I've been having this issue for a week and no fixes have worked! My ios app shows 2966 songs and my desktop app for windows shows 2961 songs. The last 5 songs are not appearing on my liked playlists and nothing is syncing the 2 devices together 

[sarahemilyjo]

someone suggested removing a liked song and then re-adding to the device that shows more songs. this is working for me! bit of an annoying fix but better than reinstalling stuff 

[Joan]

Hi there folks,

Thanks for all the replies.

As previously mentioned, we've reopened this investigation and are looking into this once again. To that end, could you please provide us the following:

• What devices does this happen on?
• The exact makes, models and OS of all your affected devices
• The exact Spotify Versions you use.

This will greatly aid us in our investigation.

Keep us posted.