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Links turn on shuffle and play wrong track

Status: Fixed

Plan

Premium

Country

USA

Device

Samsung Galaxy 9

Operating System

Android 9

 

My Question or Issue

When I click on a shared song link (from a text message), the app switches to Shuffle mode and takes me to the wrong track on the right album.

I turn off Shuffle, click another shared link and the same thing happens.

I have uninstalled, I have changed passwords, nothing changes.

Hey there folks,

 

Thanks for bearing with us!

 

This should be fixed with the latest Android app version.

 

If you're having troubles after updating, we'd suggest trying a clean reinstall with these steps. If the issue persists after that, let us know in the related Help Board - we'll be happy to lend a hand.

 

Have a lovely day 🙂

Comments
beboptango

This only happens with my mobile app... desktop is fine.

 

beboptango

I have now uninstalled and reinstalled all instances of Spotify, still experiencing the same issue.

 

To reiterate - clicking on a shared link (from text or email) immediately turns on shuffle in the mobile app and plays a random track from that album or playlist.

simons0017

I have the same issue. I am trying to create a Facebook ad to send people to one of my songs and when I test the ad link on my phone it sends me to the wrong song and has turned on shuffle. I'm assuming I am getting the wrong song because of shuffle.

 

Mobile only.

Katerina
Status changed to: Under investigation

Hey there folks,

 

We really appreciate reporting here in the Community about this!

 

We've passed this on to our tech teams who are currently looking into this. If you're experiencing the wrong song playing when opening the URI or URL of a song, make sure to add your +VOTE.

 

We'll make sure to keep you updated here so it would be a good idea subscribing to this thread to stay up to speed. Thanks 🙂

PS1000

Same happening to me.  Android 9

Orda9597

Me too. So annoying. It basically renders the sharing useless

s_abenido95

Just started happening to me. I hope it gets figured out soon because I get songs shared to me constantly. 

beboptango

Looks like an update has fixed the issue... thanks to all!

simons0017

yep... appears to be fixed in latest update.

Thanks

Katerina
Status changed to: Fixed

Hey there folks,

 

Thanks for bearing with us!

 

This should be fixed with the latest Android app version.

 

If you're having troubles after updating, we'd suggest trying a clean reinstall with these steps. If the issue persists after that, let us know in the related Help Board - we'll be happy to lend a hand.

 

Have a lovely day 🙂