Help Wizard

Step 1


Lock screen/steering wheel controls not working







Samsung S7

Operating System

Android Oreo 8.0.0


My Question or Issue

Since the last Spotify update, the lock screen buttons on my phone to pause or skip do not work. Neither do the bluetooth connected steering wheel buttons in my car. This is not limited to me - other phones in our house are having exactly the same issue (another S7 Oreo and an S9 Pie). I have deleted the app, restarted the phone, reinstalled the app and it's still the same. The lack of this function in the car means unwanted tracks cannot be skipped as it is illegal to touch a mobile phone while drivin - the new in car view is therefore useless. Please fix this bug!!!


Hey there folks,


Thanks for all your patience so far!


This should be now fixed. 


If you're having troubles, try a quick reinstall of the app on your devices following the steps provided here.


If that doesn't do the trick, please let us know by starting a new thread with all the necessary details in the Help Boards. We'll be happy to take a look. Thanks!


Same problem here, S9+ running Pie.


Same here. Huawei p20 pro. Android 9


Same problem here, seems to be something with Samsung devices, I'm using S7 Edge exynos aswell.

Tried wiping cache, reinstalling, rebooting , neither worked.


same here with bluetooth controls on my OP6T with Pie


Same here. Oppo R9s running Marshemello. The issue has only occurred since the latest update 😞


Same with me. Huawei Mate 10 Pro. BT commands are unresponsive until I wake up my phone and go into the Spotify app.


Same here. Galaxy S8 running 8.0. thought it was a samsung issue but looks like other Android users have it too. Anyone seem to figure it out?


Same issue here on Samsung Galaxy S9 with Pie on version Tried clean reinstall and didn't work. Media buttons on lock screen stop working. Media buttons on notification stop working. Media buttons on Bluetooth stop working. All of this happens after some time not immediately.


Same here with brand new s10 Android 9.0. 


Same issue on S8/Android 9. Bluetooth controls hardly work (at least not when the screen is locked), and tracks keep pausing at random for 10-20 seconds. The last update seems to have broken the app completely.