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Hi folks! We're aware of reports about your Wrapped stories misbehaving and we're looking into it. We've managed to fix the issue with the Wrapped banner/stories not showing up. More info here. If the stories cause your app to stop responding, please subscribe here. Also, check out our Wrapped FAQ for answers to common questions.
Need help? Check out Spotify Answers for solutions to a wide range of topics.
Since the last Spotify update, the lock screen buttons on my phone to pause or skip do not work. Neither do the bluetooth connected steering wheel buttons in my car. This is not limited to me - other phones in our house are having exactly the same issue (another S7 Oreo and an S9 Pie). I have deleted the app, restarted the phone, reinstalled the app and it's still the same. The lack of this function in the car means unwanted tracks cannot be skipped as it is illegal to touch a mobile phone while drivin - the new in car view is therefore useless. Please fix this bug!!!
Hey there folks,
Thanks for all your patience so far!
This should be now fixed.
If you're having troubles, try a quick reinstall of the app on your devices following the steps provided here.
If that doesn't do the trick, please let us know by starting a new thread with all the necessary details in the Help Boards. We'll be happy to take a look. Thanks!