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Lock screen/steering wheel controls not working

Status: Fixed

Plan

Premium

Country

UK

 

Device

Samsung S7

Operating System

Android Oreo 8.0.0

 

My Question or Issue

Since the last Spotify update, the lock screen buttons on my phone to pause or skip do not work. Neither do the bluetooth connected steering wheel buttons in my car. This is not limited to me - other phones in our house are having exactly the same issue (another S7 Oreo and an S9 Pie). I have deleted the app, restarted the phone, reinstalled the app and it's still the same. The lack of this function in the car means unwanted tracks cannot be skipped as it is illegal to touch a mobile phone while drivin - the new in car view is therefore useless. Please fix this bug!!!

 

Hey there folks,

 

Thanks for all your patience so far!

 

This should be now fixed. 

 

If you're having troubles, try a quick reinstall of the app on your devices following the steps provided here.

 

If that doesn't do the trick, please let us know by starting a new thread with all the necessary details in the Help Boards. We'll be happy to take a look. Thanks!

Comments
Samoz

This is not a solution for me, and the solution provided in the link also does not work. Do you have any other ideas?

up383tb2_-2x

Hello, this isn't solved yet and I can't believe I had to install a previous version of the app to be able to play music at my car. The skip buttons don't work. The play/pause button doesn't work. I can't skip songs from the phone while driving!!! I hope you fix this issue with the last update, because I'm not paying premium for the app to have this bugs. Fix it please.

 

I have a OnePlus6 and my car is literally new.

MS345

Same here with Galaxy S10e running Android 9.

Tried reinstalling as instructed and still can't pause from lock screen.

DanielaZvl

I still have this ongoing problem, an no solutions has helped

Steel88

I am having this issue as well. Samsung S9 can not pause or skip songs from lock screen or pull down bar.

einstein7931

Currently having this issue with my Galaxy S9. I cannot play/pause on the lockscreen. 

My phone is up to date on software, running Android version 9, and my Spotify app is up to date as well. 

I've tried:
1. disabling battery optimization

2. Force stop the app

3. Turn off car view

4. Logging out then back in

5. Deleting and reinstalling the app

Nothing works! This happened last month and a reinstall fixed it but it did not work this time. 

ValterGonzalez

I'm having the same issue on my S10+ with android 9. The pause button when the screen is locked doesn't work at all and the rest of the buttons have a massive delay. 

vivisailor

I've done every single thing to fix this issue. while i can now skip and go back with songs i still can't use the pause button. any other update/fix that i may have missed?? 

Elena

Hey guys!

 

Thanks for reporting this. We're now taken a closer look and we see that this recent Ongoing issue seems to match what you're experiencing. We'll appreciate it if you leave your +Vote as well as your details in that thread.

 

We'll be locking this one as this thread is about a different issue that has been fixed. Feel free to click the link above to keep track of developments around this.

 

Thanks again for your cooperation 🙂