Lockscreen controls disappear Android 7.0

[Ramonboon]

After a few minutes the lockscreen controls disappear from the lockscreen. Looks like spotify does not keep running in the background. Also the logo disappear from the notification bar.
I'm running Android 7 on a HTC One M9.

[FabianS_Bogota]

Hey @Ramonboon!

Thanks for letting us know about this. Did you notice it after a recent app or operating system update? If possible, let us know the app version you've installed.

Also, you can check in the phone settings if there is a battery optimization option that might be affecting Spotify. Keep us posted about it.

Take care!

[Ramonboon]

Thanks for your reply!

I think its happening after the update to Android 7.0. And battery optimization is off for the spotify app. App version is 7.7.0.1179 armV7.

[JasonPurinton]

I'm having the same issue since the new Android 7.0 update, Samsung Galaxy 7. I can't control from lock screen or pull down notification bar. It's like you're app isn't running on my phone,  but still playing music. I have to go into the app itself to access player controls, pause, skip and such. Very annoying. I don't see any Android options effecting your app on my phone. I've also tried clearing cache with no luck. Please fix ASAP. 

[JulianA_Bogota]

Hey @JasonPurinton! Thanks for bringing this to our attention.

@Ramonboon, we appreciate the info you've sent us. Could you guys try going to Settings > Battery > App Power Saving > Detail > (if On) Spotify > Turn off? If that doesn't work, take a look at the info on this page.

Let us know how everything works out 🙂

[Ramonboon]

As I allready mentioned battery optimization is off. Sorry thats not causing the problem. The help page didn't help eather. 

[JasonPurinton]

 Android doesn't even have access to save power with your app anymore. I second what Ramonboon said. The help page was no help. 

[JulianA_Bogota]

Thanks for sharing that info with us, @Ramonboon and @JasonPurinton.

Could you guys go to your phone's Settings > Sound & Notifications, and pick "Show all" under "When device is locked"? It'd be awesome if you could also send us a screenshot of what you see when you're there.

We'll keep an eye out for your reply 🙂

[Ramonboon]

See both images.

Ciao. 

[JasonPurinton]

Problem fixed!

Settings, notification settings, allow setting to receive notifications from Spotify. 

[Ramonboon]

For me the issue stil excists.