[Mac] Client crashes after 30 seconds

Plan

Premium

Country

Germany

 

Device

MacBook Pro (Mid-2012), 10.14.3 (all updates installed), Spotify 1.1.0.237.g378f6f25

 

My Question or Issue

Spotify always crashes 30 seconds after application start. No error, no warning, it simply quits whether a song is playing or the app is idle. The problem occurred under MacOS 10.13 from time to time but has been permanent since the last update to 10.14 a week ago.

 

Steps tried to solve the issue, yet no success

  1. Updated and re-installed Spotify (according to official instructions deleting relevant Library folders), did all MacOS-related updates
  2. Added Spotify to Allowed Applications under Privacy > Accessibility and Privacy > Full Disk Access
  3. Quit BetterTouchTool and BetterSnapTool as potential apps interfering with Spotify
  4. Switched off Hardware Acceleration, Crossfade Songs and logged in with another account
  5. Rebooted several times

Active Spotify Processes (copied from Activity Monitor)

Spotify – Spotify Helper – VTDecoderXPCService – Spotify Helper – Spotify Helper 

(I may try to obtain a process sample during the crash if requested)

 

I am looking forward to your ideas on how to solve the issue. Currently, I am not able to use Spotify on my Mac at all which is sad.

 

Thanks in advance for your help!

Robert

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone!

 

If you’re still experiencing this issue, let us know and we’ll look into it.

 

Thanks!

Comments
Peter
Moderator
Moderator

Hey @TokPappan@djgalo@krystian_wos77@maggiedominguez,

 

Could we ask you to try the following:

  • uninstall Spotify
  • restart your Mac
  • reinstall Spotify?

If after doing this you're still experiencing the issue, let us know which version you're on and we'll look into it.

 

Thanks!

TokPappan
Newbie

I just started Spotify, downloaded/upgraded to latest version. Seems to work ok, been playing for 45 minutes now without interruption. Problem solved for me at least. Thanks for a great job! 

 

Spotify version 1.1.5.153.gf614956d and Mac OS 10.14.4 on iMac Retina 2017

Peter
Moderator
Moderator
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone!

 

If you’re still experiencing this issue, let us know and we’ll look into it.

 

Thanks!

qp82
Regular

Hi

 

I have issues with the mac client too. Spotify works but it consumes 100% CPU and it doesn't quit if you want to.

Here is the related thread:

Desktop-Mac-App-hoarding-resources-and-not-responding

 

Tanks.