[Mac Desktop] Can't Play Current Song Error Message

Plan: Premium for Students

 

I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on my laptop. I will play a song and it will play the entire song except for the last two seconds. At that point it'll stop and I get an error message saying "Can't play current song." It will not progress to the next song until I hit the next button and then the whole thing will repeat. If I hit pause/play, nothing happens. The Spotify app on my phone is working totally fine.

 

I have tried restarting the application, logging out, restarting my computer, uninstalling and reinstalling. Also, off of other suggestions, I have tried turning off autoplay and crossfading songs. I have tried looking for the Spotify cache history and haven't been able to find any (but that also might just be above my computer skills). 

Hey there folks,

 

We really appreciate you sharing your details as requested! Rest assured that our teams are still looking into this.

 

If you're also having trouble playing any track in the desktop app, first try the steps here and if that doesn’t do the trick, make sure to add your +VOTE and a comment with the following info:

  • The device(s) (make, model & OS) this is happening on
  • The exact Spotify version
  • Do you have headphones or external speakers connected (Bluetooth/wired)?
  • Is the behavior always the same?
  • Can you recreate it with ease, or is it random?
  • What troubleshooting steps have you tried (eg. changing networks, turning off Proxy or VPN, restarting your device, setting the app Offline, checked the firewall, etc)?
  • Any screenshots or screen recording of what's happening would be very helpful - just make sure that there's no private/sensitive info displayed.

We'll be keeping you updated here on any info we have to pass on so we'd suggest ensuring you've subscribed to this thread to stay up to speed. 

Comments
8_i6z45-bnm8j
Newbie
caluz78 This doesn't work for me but it's good if it still works for you, mines a macbook air 2017 with Sennheiser 4.50BTNCs
caluz78
Newbie
Not always works.. Now i paired my Macbook with Galaxy Buds and
pause/resume with tap on the Buds often works...
M-C-M
Visitor
Happens for me too, I use Bose QC35II's and I've tried everything to solve this.
matweller
Casual Listener

Getting the same issue with Bose QC35 II headphones as well. Can't imagine they'll do anything about it - Spotify are astoundingly useless at fixing bugs and dumb stuff like this.

iMick
Newbie
Same problem on macOS 10.15.5 with latest Spotify version, using Bose QC35 II headphones. Such an annoying bug since I am in audio calls all day, where I pause my music.
Cristianm87
Casual Listener

Plan

Premium

Country

Tried in Argentina and Holland 

Device

Macbook Pro Mid 2014

Operating System

Mac OS Catalina 10.15.2 (19C57)

Speaker 

Jbl Charge 3 Bluetooth Connection

My Question or Issue

I get everytime when i pause the song and i play something on youtube or either when i play a voice message from Whatsapp (Whatsapp Web) and when i resume the song that i was playing on Spotify this message popup "Can't play the current song.". 

 

I already tried, re-installing Spotify and so on. The only way to solve this is re-starting the app Spotify. But is not very convenient ofcourse.

Ivan
Spotify Legend

Hey there @Cristianm87

 

Thanks for reaching out to us about this - we'll be glad to help you out here.
 

If this issue persisted after performing a regular reinstall but gets temporarily solved by restarting the Spotify app it's worth trying a clean reinstall of the app on your MacBook. This way you can start afresh with Spotify on any device, making sure to avoid issues with the playback. 

 

Check out this help page in order to find the steps for clean reinstall on the affected device. Once you’ve performed the clean reinstall you'll need to re-download your offline music and podcasts.     

 

In case the clean reinstall doesn't do the trick for you try logging in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

 

Keep us posted! We'll be happy to lend a hand if you need more help. 

denizcitak
Newbie

I'm using a 2019 MacBook Air and I've had this problem for months. I always have to restart the app to get it to work again. Never had this issue on my previous computer.

Cristianm87
Casual Listener

Hello Ivan. I went through all the steps from the link that you shared to make a clean installation, and i updated my Mac Os before to re-install Spotify again. But unfortunately im having the exactly same problem as before, i was playing a song on Spotify then paused it, i watched a Youtube video for about 20 min or so, and then tried to resume the song that i was listening before and the same message pop up "Can't play the current song".

 

I tried with a wire connection to my speaker and seem to be no issue then.

 

So the issue only occur when it's connected through Bluetooth.

 

Im not an expert or nothing but seem to me that there is some sort of Spotify security bug or something when is on Bluetooth.

 

Anyway i hope the problem will be solve shortly.

 

If you think i can try to do something else by myself to fix the problem go ahead and let me know.

Cristianm87
Casual Listener

Same here, im waiting a solution, its a known problem, pretty old one, its almost unreal that they didnt came with a solution yet... (see this thread )

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