[Mac Desktop] Can't Play Current Song Error Message

[helpme37]

Plan: Premium for Students

I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on my laptop. I will play a song and it will play the entire song except for the last two seconds. At that point it'll stop and I get an error message saying "Can't play current song." It will not progress to the next song until I hit the next button and then the whole thing will repeat. If I hit pause/play, nothing happens. The Spotify app on my phone is working totally fine.

I have tried restarting the application, logging out, restarting my computer, uninstalling and reinstalling. Also, off of other suggestions, I have tried turning off autoplay and crossfading songs. I have tried looking for the Spotify cache history and haven't been able to find any (but that also might just be above my computer skills). 

[Richeeh]

Same happens to me, it seems like when I switch apps (so from Spotify to for example YouTube) that Spotify can't connect to my audio anymore. All other apps work except for Spotify. 

This problem is here for a few months already, my solution is to close the entire app and restart it. But every time I switch to a different app on my macbook and pause Spotify I have to restart it again. It's really annoying, and only happens on my macbooks.

PS: This happens on both my Macbooks, I have one 2017 Pro, and one 2019 Pro and never happens on my mobile.

Spotify Version: Unknown (but happened for a long time and many versions back)

Macbook Versions: Catalina 10.15.4 and 10.15.6

Update: I have updated spotify to 1.1.47.684.g136419d9 and so far no problems.
Second Update: The problems are still very much there... Unfortunately

[picard102]

MacBook Pro (15-inch, Mid 2012)

Mac OS 10.14.6

Spotify 1.1.48.625.g1c87c7f7

Whenever I pause music on the desktop app, when I come back to it later and press play, the seek/time bar moves along as if the track is playing, but there is no audio. After about 3-4 seconds, a blue warning message appears at the top saying "Can't play the current track". 

The only way I can get music to play is buy quitting the app and starting it again.

[stylusmariner]

Can someone at Spotify tell us how long already this issue has been under investigation? And when will this be fixed?

[picard102]

I'm going to guess no.

[Joel-M]

Hello everyone! I would recommend using these tips that really helped me get rid of the blue message on top of the Spotify App.

1) Instead of pressing the play button on whatever device you are using, press the Spotify Player's play button instead of on your Mac or window. It has helped me a lot, and I was able to avoid restarting the app.

2) If step 1 doesn't work. Try playing the song again by clicking on the song twice, and as long as you have shuffle on, it will shuffle the songs for you.

3) If steps 1 and 2 don't work, Completely restart everything, EVERYTHING. However, this step isn't necessary because I could fix the message by just doing a clean reinstall and fully updating my Spotify app.

I hope these steps helped.

[westerp2]

@Joel-M

1) I am pressing the play botton in the apotify app. Ny change!
2) Already tried this. Even tried pressing other tracks in case it had something to do with the current track. Nada!
3) No chance. The second I see the blue banner it is like I'm logged out and nothing can be played until Spotify is shut down and then started again.

I'm considering cancelling the family subscription

[Joel-M]

@Wester21 

Hmmm. I am a rising star that is supposed to help with people's issues in the community, but I don't know exactly what is going on. Ever since I did a clean reinstall and kept my Spotify up-to-date, it hasn't caused a single blue message on top ever since. It could be that there are issues that someone has and someone doesn't. For example, you have these issues, but actually, all who are here could be having issues while I am not having these issues, at least not anymore, I did in the beginning. But then there are other issues that you don't have while others do have. Vice Versa. I don't really know how to help you besides just waiting for them to fix it, but yes, it takes them a super long time, and I wish they can fix it sooner rather than later.

The best thing is to wait, and I would encourage you to use the web player app, and see if that works better. They both are virtually the same, but one is in the web player, and one is the app. You know I have had Spotify for a long time, and some problems never got solved. It is life, and a company can't satisfy everyone's needs. A company will satisfy most needs but not everyone. Who knows if this will ever be fixed. But this is just life and we all have to accept it.

[bobrosoft]

On latest Spotify: issue still happens, maybe a bit rare and ALSO now Spotify just doesn't display "Can't Play Current Song" error message when it happens — is that your solution for the people, Spotify Team? 😅

 

[olijtt]

So this problem hung around for ages and then randomly disappeared one day (on my aging macbook pro running latest OS X and fully up to date).

Last week I migrated over to a new Macbook Pro M1 and guess what? The problem is back!! After a sleep (but not always) the silent playback followed by a blue bar with the usual message has returned.

What joy. Two steps forward, one step back.

(Ok, the new macbook pro is way more than two steps forward, so I won't complain too loudly for the time being).

[chattateo]

I don't want to go into al the details, because it seems that despite all the details others have given you the problem continues. Please fix this problem.