[Mac] High CPU

Hi,

 

Running Spotify on Mac it at some point gets to 90-100% CPU. Doesn't happen immediatly but happens every time. Restart doesn't help. Only quit, waiting and coming back after a while. 

 

Premium Plan

Spotfiy: 1.1.6.113.gb388fe17

MacBook Air High Sierra 10.13.6

 

 

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click + VOTE.

 

Could you make sure to provide us with the following info, if you haven’t already:

  • device + OS version
  • exact Spotify version
  • a screenshot showing Spotify's CPU usage?

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

Comments
Moderator
Moderator

Hey @Beery.

 

Thanks for getting in touch!

 

We are aware of an issue with the app and are currently investigating it. Feel free to contribute in this topic where we gather information from affected users and keep everybody up-to-date. Be sure to comment or subscribe in the topic to get notifications. We'll get this sorted as soon as possible.

 

Sorry for the inconvenience. Let us know if you have further questions.

 

Have a nice day!

erko29
Visitor

@Guido this is still a problem on my Macbook Pro 2018 model. 

Woudenberg
Visitor
tnotnotno
Visitor

Even quitting the app does not help, only killing the app from the task manager kills spotify app, and CPU calms down ... nobody from Spotify interested though.

srihari93
Visitor

Plan Premium

Country Germany

Device Macbook Pro 2017

Operating System 10.14.5

 

Noticed that the spotify player has been hogging my CPU since a few days.

 

 

Screenshot 2019-10-09 at 11.17.10.png

This is the CPU usage as soon as open the app. I am not playing any music.

 

Tried activating/deactivating the GPU rendering,

Uninstalled and removed folders in ~/Library and installed,

Do not have any local music files

 

None of the usual recommendations work. This seems to be an issue for a lot of users as well. Raising it as there has been no fix from spotify yet.

 

 

 

Rock Star 16
Rock Star 16

Hey @srihari93, welcome to the Community.

Hope you are doing great!

Try to disable Hardware Acceleration, just click on the spotify Menu in your Menu Bar next to the Apple Menu, just find Hardware Acceleration and next click on it to disable then confirm to restart Spotify.

 

Keep me posted :)

srihari93
Visitor
Deactivating hardware acceleration doesn't help.
tomasmichaelsso
Visitor

Same for me. A brand new MacBook Air. Same with the one before. Spotify doesn't care? Been a premium member since 2008...

Moderator
Moderator
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click + VOTE.

 

Could you make sure to provide us with the following info, if you haven’t already:

  • device + OS version
  • exact Spotify version
  • a screenshot showing Spotify's CPU usage?

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

Woudenberg
Visitor

Wow, that's quick, over 5 months after the initial report!