[Mac] Now Playing widget not displaying correctly when using Connect

[stovetop]

Plan

Premium

Country

Germany

Device

MacBook Pro Late 2013

Operating System

Mac OS Mojave 10.14.6

My Question or Issue

When I am using Spotify Connect to play music on a Bose or Sonos, the Now Playing widget in the Mac OS Notification Centre only shows the track time. No album art or song title/album title are shown. I've attached a screenshot showing this. It used to work, but then some version of Spotify killed it. How can this be fixed? Any suggestions?

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

Could you also try updating to macOS Catalina 10.15?

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

[stovetop]

I've tried restarting, reinstalling, clearing caches, pretty much everything under the sun. It ONLY happens when using Spotify Connect - when I play music locally it works fine.

I haven't upgraded to Catalina yet, but I running the latest version of Mojave (10.14.6) with the latest Spotify client (1.1.17.543.geb9254e9).

This feature used to work fine and at some point you guys released a version of the client or of the Spotify Connect API that made it stop working. Any ideas what would have caused that?

[stovetop]

The latest: I upgraded to Mac OS Catalina and the problem still persists. Can someone at Spotify please confirm that this is indeed an issue? Many thanks!

[Peter]

Hey folks,

Thanks for reporting this issue to us.

We’ve passed your info on to the relevant team, who are currently looking into it.

If you’re experiencing this issue, make sure to click + VOTE.

Could you make sure to provide us with the following info, if you haven’t already:

• device + OS version
• exact Spotify version
• a screenshot showing how the widget appears?

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

[Peter]

Hey folks,

Thank you for reporting this issue to us.

We just wanted to let you know that the right folks are looking into this.

We're not able to provide an exact timeline for a fix, but we'd recommend always keeping your Spotify app up to date to ensure you're on the latest version.

Thanks again!

[Floflox]

Hi, I've got the exact same problem.

This only happens when I'm listening to music on my google home, if I'm listening to music directly on my mac (or even my phone) the widget directly get back to normal.

For information:

• I'm on macOS Catalina 10.15 on a MacBook Air Early 2015
• I use  Spotify 1.1.18.611.g9cc9bdc9
• An the widget look like this:

[stovetop]

@Peter is there any update on when this might be fixed? This is something that used to work fine in previous versions, so I assume the fix should be pretty simple. Also, I would think that since this affects both Sonos, Bose, and Google speakers (who are quite important Spotify partners) that fixing this functionality would be a higher priority. Please let us know when you have a chance. Thanks!

[stovetop]

It should also be noted that this breaks all apps like Silicio on the Mac when using Spotify Connect. They can't load track info or album art and then claim there are no active music players. Again, this functionality used to work fine.

[Nunnsy]

Surely it's just a matter of changing a few of lines of code within some specific Mac node module?