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[Mac] Spotify not working after updating to macOS Catalina

Submitted by on ‎2019-10-08 09:48 PM
Status: Fixed

Plan

Free

Country

United States

Device

Macbook Pro Mid 2014)

Operating System

Mac OS Catalina 10.15

 

My Question or Issue

I just finished installing Mac OS Catalina, and each time I try to open Spotify, the icon jumps like normal as if it’s about to open, and then it just doesn’t open. I’ve uninstalled and reinstalled Spotify several times as well as clearing the cache, but the problem still persists. Is there any way to fix it? 

Hey folks,

 

Going on the latest reports from users who were affected by the issue, we're marking this as 'Fixed'.

 

If you're still experiencing this issue, make sure to create a new thread in the relevant help board here - we'll be happy to jump in and help you out as soon as we can.

 

Thanks!

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Comments
guptai
Casual Listener
2019-10-09 06:56 AM

I am facing the similar issue. If you find out the answer, please do let me know. This is also happening for Google Chrome on my Macbook as well. 

Loxer
Community Legend
2019-10-09 03:01 PM

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.


Try to disable Hardware Acceleration, just click on the spotify Menu in your Menu Bar next to the Apple Menu, just find Hardware Acceleration and next click on it to disable then confirm to restart Spotify.

If you're still having trouble, could you let me know the exact version of Spotify?


I'll see what I can suggest next!

0 Likes
12141229486
Casual Listener
2019-10-09 06:14 PM
It happens with chrome for me too!
guptai
Casual Listener
2019-10-09 06:37 PM

I suspect it is some weird issue regarding hardware. I cannot prove it though. I checked the system's log and I can see it's some libraries conflict in MacOS but I don't know who to mail about it. Let me know if you find any other application conflict.

0 Likes
12141229486
Casual Listener
2019-10-09 06:40 PM

Hi,

 

I've tried reinstalling, but I'm unable to even access the Spotify menu on the menu bar because it closes before I can click on it, so I also can’t access hardware acceleration either. The version is 1.1.17.543.geb9254e9

 

Thanks

guptai
Casual Listener
2019-10-09 06:42 PM
Same here. Seems like it's related to our devices specifically.
0 Likes
enevoldsen
Newbie
2019-10-09 06:55 PM
Same issue here. It opens for a couple of seconds, then closes.
AlexMontes
Visitor
2019-10-13 05:47 AM

Plan

Premium

Country

Mexico

Device

MacBook (Retina, 12-inch, Early 2015)

Operating System

MacOs Catalina

 

My Question or Issue

Good evening, does anyone else have problems with the Spotify application in MacOs Catalina ?, It doesn't let me in and use it, it closes just by just starting the application.

What I did to start the application was to get into the folders of the App and run the application directly from there.

I already uninstalled the app and reinstalled it.

The problem persists.


Someone knows something about it?

Beforehand thank you very much

Captura de Pantalla 2019-10-12 a la(s) 22.46.16.png
Captura de Pantalla 2019-10-12 a la(s) 22.48.36.png
AlexMontes
Visitor
2019-10-13 05:54 AM

I already uninstalled the app and reinstalled it.

The problem persists.

 

Loxer
Community Legend
2019-10-13 08:29 AM

Hey @AlexMontes, welcome to the Community.

Hope you're doing great!

Could you follow this Spotify Answer for a more thorough uninstall of the app?

Make sure to download it from here.

 

Let me know how that goes 🙂

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