[Mac] Spotify not working after updating to macOS Catalina

Plan

Free

Country

United States

Device

Macbook Pro Mid 2014)

Operating System

Mac OS Catalina 10.15

 

My Question or Issue

I just finished installing Mac OS Catalina, and each time I try to open Spotify, the icon jumps like normal as if it’s about to open, and then it just doesn’t open. I’ve uninstalled and reinstalled Spotify several times as well as clearing the cache, but the problem still persists. Is there any way to fix it? 

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click + VOTE.

 

Could you make sure to provide us with the following info, if you haven’t already:

  • device + OS version
  • exact Spotify version

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

Related Issues

Comments
guptai
Casual Listener

I am facing the similar issue. If you find out the answer, please do let me know. This is also happening for Google Chrome on my Macbook as well. 

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.


Try to disable Hardware Acceleration, just click on the spotify Menu in your Menu Bar next to the Apple Menu, just find Hardware Acceleration and next click on it to disable then confirm to restart Spotify.

If you're still having trouble, could you let me know the exact version of Spotify?


I'll see what I can suggest next!

12141229486
Casual Listener
It happens with chrome for me too!
guptai
Casual Listener

I suspect it is some weird issue regarding hardware. I cannot prove it though. I checked the system's log and I can see it's some libraries conflict in MacOS but I don't know who to mail about it. Let me know if you find any other application conflict.

12141229486
Casual Listener

Hi,

 

I've tried reinstalling, but I'm unable to even access the Spotify menu on the menu bar because it closes before I can click on it, so I also can’t access hardware acceleration either. The version is 1.1.17.543.geb9254e9

 

Thanks

guptai
Casual Listener
Same here. Seems like it's related to our devices specifically.
enevoldsen
Newbie
Same issue here. It opens for a couple of seconds, then closes.
AlexMontes
Visitor

Plan

Premium

Country

Mexico

Device

MacBook (Retina, 12-inch, Early 2015)

Operating System

MacOs Catalina

 

My Question or Issue

Good evening, does anyone else have problems with the Spotify application in MacOs Catalina ?, It doesn't let me in and use it, it closes just by just starting the application.

What I did to start the application was to get into the folders of the App and run the application directly from there.

I already uninstalled the app and reinstalled it.

The problem persists.


Someone knows something about it?

Beforehand thank you very much

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AlexMontes
Visitor

I already uninstalled the app and reinstalled it.

The problem persists.

 

Rock Star 16
Rock Star 16

Hey @AlexMontes, welcome to the Community.

Hope you're doing great!

Could you follow this Spotify Answer for a more thorough uninstall of the app?

Make sure to download it from here.

 

Let me know how that goes :)