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[MacOS] Desktop app crashing, Home page not loading

Submitted by Moderator on ‎2023-10-02 03:45 PM
Status: Fixed

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead.

 

This is being investigated.

Hey folks,

 

Thanks for your patience while our tech team looked into this issue.

 

We’re happy to announce that this should now be fixed for everyone! If you're still having trouble you can post a new thread in the relevant help board here.

 

Cheers!

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Comments
lamp
Newbie
2023-10-02 05:22 AM

Same issue on Intel platform.

Macbook Pro 16" 2019
Spotify for macOS (Intel) 1.2.21.1104.g42cf0a50
Sonoma 14.0

shukudai
Gig Goer
2023-10-02 06:09 AM

Followed your steps Prague; it still doesn't work.  Thanks anyway.

phat-pizza
Newbie
2023-10-02 06:12 AM

Same issue , Intel iMac 27-inch, 2019
Spotify for macOS (Intel) 1.2.21.1104.g42cf0a50

shukudai
Gig Goer
2023-10-02 06:13 AM

Mine is MacBook Pro 13 inch 2019 intel based, so it's not really Apple Silicon issue.

Dian
Spotify Legend
2023-10-02 07:25 AM

Hey @blooock ,

 

Thanks for the reply.

 

Does the web player work on the device the desktop app is experiencing this? Does a different account on the desktop app behave the same as above?

 

If you're using a VPN, turn it off.

 

What's the exact version of the desktop app you're running?

 

Keep us posted.

 

Cheers!

0 Likes
fabutrash
Newbie
2023-10-02 07:44 AM

Also broken for me. Seems to be after updating to Sonoma. I've also followed the steps and the issue is still there. Please update the app, I don't like using the web player.


Edit: 

  • Your OS version. macOS Sonoma 14.0 (23A344)
  • The version of Spotify you're running. Spotify for macOS (Apple Silicon)
    1.2.21.1104.g42cf0a50
  • The troubleshooting you've tried so far. Everything mentioned here. Deleted all cached files, reinstalled, rebooted etc etc.
zhuoran
Newbie
2023-10-02 10:28 AM

I experience the same problem after updating to macOS 14.0, but the web player is working.

0 Likes
hansollkim
Newbie
2023-10-02 10:59 AM

I also have the same issue after the OS upgrade. Re-installation and general troubleshooting procedure doesn't help. 

The player and search are working; however, the Homepage doesn't appear. I tried multiple ISPs and Spotify accounts to test this. The web player is also operating normally as would. 

hansollkim_0-1696237155842.png

 

0 Likes
blooock
Newbie
2023-10-02 11:16 AM

From another account as well, VPN is turned off and it doesn't work with it either, there are no problems in the browser, only in the application.

Spotify () для macOS (Apple Silicon)
1.2.21.1104.g42cf0a50

0 Likes
bu1ka
Newbie
2023-10-02 11:16 AM

It looks like some of api requests from app doesn't contain field `timeZone` in query `variables` object and backend sends back error

"Variable 'timeZone' has an invalid value: Variable 'timeZone' has coerced Null value for NonNull type 'String!'"
 
After I added such field in proxyman everything started to work. Hope it could help to address the issue. 
 
Operating System: macOS Sonoma 14.0 (23A344)
Spotify Version: Spotify for macOS (Apple Silicon) 1.2.21.1104.g42cf0a50
 
 
 

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