Macbook crashes when I launch Spotify desktop

Device: Macbook Pro Retina Late 2013

 

Operating System Version: OS X 10.11.3

 

Spotify Version: Latest. Can't start it to check.

 

Description: My whole MacBook crashes when I start the Spotify desktop app. I have uninstalled and reinstalled. After reinstallation it works for a few hours then starts to crash the computer again.

 

To reproduce:

  1. Click Spotify App Icon
  2. Crashes Mac / Mac reboots automatically

Workaround:

 n/a

 

Additional information:

 Crash report available.

 

Hey guys!

 

We're closing this right now as we didn't hear back from you.

 

Give us a shout if there's anything else we can help out with 🙂

Comments
__dammit__
Casual Listener

Same issue here. 

 

Connect blue tooth speakers / headphones, let spotify play for a while. Pause spotify for at least 10 minutes while leaving the blue tooth headphones connected, try to resume spotify. Spotify will show an error "Can't play current song", at which point spotify freezes and about 5 seconds later there is a kernel panic. 

 

Due to the kernel panic, the probable source of error is the blue tooth kext, spotify itself can't cause a kernel panic in user space. However, looking at the trace from the kernel dump, the panic can also start in the firewall kext. I've had this happen 3 times now, twice related to the blue tooth kext, once for the firewall kext.

 

Best guess is there is a memory bug in the blue tooth kext that gets triggered under the above specific circumstances. Bluetooth kext and firewall kext were loaded into adjacent memory segments when I got the firewall panic....leading me to think the bluetooth kext is writing where it shouldn't be. 

 

Spotify is going to get the blame for this, but all indications point to an apple bug (metal library is loaded with bugs too)....spotify can't play in kernel space unless they installed their own kext (which doesn't appear to be the case when looking at the loaded kernel modules). Spotify, you should get in touch with apple about this before you get the blame....who knows maybe they're purposely doing this to get people on apple music. 

Steph_B
Roadie
Status changed to: Closed

Hey guys!

In this case, we'd recommend turning off your OS X's firewall. That should do the trick

You can find more info on this here.

🙂

Steve79
Regular

I have the same, I wrote an extensive report here:

 

https://community.spotify.com/t5/Help-Desktop-Mac/Spotify-Shuts-down-ENTIRE-Mac-if-I-also-use-iPad-v...

 

To me, it seems it happens when I switch between iPad Spotify and Mac Desktop Spotify.

This was NOT an issue 2 weeks ago, so it is due to your new update.

 

Suggesting that the solution is to switch off firewall.. ..well, no - sorry, I won't switch off Mac's default security feature.

Especially that it was ok before, so why users should switch off firewall now?

I thinks Spotify shouldn't make major structural changes to their app on a weekly basis that may or may not break their system.

Or, if they do - they shouln't force users to update - let them decide.

Or if you don't want to switch off auto-update then at least offer a temporary beta mode - from where we can roll back until issues are fixed.

 

Gingerony
Newbie

Same problem here, also with spotify on iPad and Mac. 

There should be an update soon to fix this problem, because lots of work will be lost if it crashes again..

Steph_B
Roadie

Hey @Gingerony


Our team is aware of this issue, and they are currently working on it.

 

You can find more info about it here

 

MaryC1
Spotify Legend

Hey Guys! 

 

Our team is still working on this one and we hope to have a fix pretty soon.

 

We'll keep you posted,

 

 

Steph_B
Roadie

Hey!

 

We're afraid we don't have any news yet, but we'll make sure to keep you updated. 

Lis-
Spotify Legend

Hi!

We don't have anything new to report right now, but we'll keep you posted.

Carlos
Roadie

Hey guys!

 

This is still being looked into by our team.

 

We'll let you know as soon as we have any updates.

KrazyKarl1
Newbie

Hi, I'm a Dj,Algoridim and Spotify Premium user, here.  Just trying to figure out why my El Capitan OS is irrepairably failing in the middle of my sets with spotify active.  Worked just fine until the upgrades and EC won't let me revert to the original factory software so kinda screwed on getting it back without paying $100 for a fresh install of Yosemite.  Kinda costing me money by not working.  

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