Major Song Bug

[Stephanehk]

For some reason, all of a sudden on my account many different songs are different from what they used to be. For example, when playing the song "No Problems", about 30 seconds in it just skips to the next song. When playing the song "Saint Pablo" the song has a deep voice effect. There are many other examples of how different songs have been altered in some way. When my friends play these exact songs from my playlist the problems are nonexistent for them. I have tried reinstalling Spotify, creating a new account, etc. but the problem still persists I would really appreciate your help in getting back the original Spotify song versions. Thanks

Operating System: OSX Yosemite 10.10.5

Device: Mac Book Air

Spotify App Version: The newest version (I just redownloaded it)

[Melody]

Hi there @Stephanehk!

Thanks for coming to the Spotify Community for help. Could you please fill out the full Ongoing Issue template below? This is just so that we can give the best possible advice 🙂

Thread:

Description:

To reproduce:

Device:

Operating System:

Spotify App version:

Thanks, and keep us in the loop.

/M

[Melody]

Hey there @Stephanehk!

Just to check, how are you getting on?

If this is still happening, can you send us over the info as requested above?

We're here, and very happy to lend a hand 🙂

Thanks, and take care.

/M

[Stephanehk]

@Melody

Sorry for the late response, what is the Thread and To Reproduce information that was requested. Thanks. (sorry I am new to message boards)

[MonicaM_Bogota]

No worries @Stephanehk.

You just need to fill the "Thread" space in case you're letting us know that your issue is related with another post from our Community.

In this case, in the "To reproduce" space, you can let us know the exact steps that lead you to this issue so we can try to replicate it from our end. 

Hope this cleared things up.

Let us know if you need extra help 🙂 

[Jim]

Hey @Stephanehk!

As it's been more than a week since we last heard from you, we're going to go ahead and close this thread. 

Let us know if there's anything else we can help with 🙂

Cheers.