Help Wizard

Step 1


Massive battery drain

Since last update, even if Spotify is playing in the background, still it drains 30% of battery in one hour (ios 11.4.1). If spotify is on, phone is heating massively.


Reinstalled the app, updated ios from 11.4 to 11.4.1 and its still the same.


Please update asap, this is disgraceful since I pay premium.

Hey everyone,


Thank you for all the info you've provided. We'd like to inform you that all identified optimizations have been deployed. You can still provide additional feedback in this thread and it will be passed on while we continuously work to improve the app.




I'm experiencing the same issue.


iPhone X (iOS 11.4.1).



Please note that I've already tried re-installing the app to no success.

There was no battery drain on my phone prior to updating Spotify to ver.


Hey folks!


Thanks for letting us know about this. Just to confirm, are you sill experiencing the battery drain? Make sure you have the latest app update with a clean reinstall.


If you continue to experience the same, feel free to post here your device, model and Spotify version.





same BS here, battery drain while running in the background, even after the last update which came out a couple of days ago. Guess spotify doesn't give a sh*t


Nice that Tidal has a 6 month free tryout right now, giving them a go till spotify wakes up


don't follow any tips by so called experts recommending resetting your devices as this is clearly some fault in the app



Status changed to: Under investigation

Hey folks,


Thanks for reporting this. While we check this out, please provide us with your:

  • Device
  • OS version
  • Spotify version

Also, make sure to hit a vote if you're experiencing the same issue. 


We'll keep you updated as soon as we can. 

Status changed to: Under investigation

Hey everyone,


Thanks your reports. Please make sure, if you have the same issue, to click the +VOTE button.


We're still looking into this at the moment.


So we can better investigate what's happening, please let us know the following details:

  • Device
  • OS version
  • Spotify version
  • Date/time stamps of when this happens for example in a screenshot of battery chart usage

We'll be looking out for your replies.


Hey @arnemiguel, hey everyone,


Thanks for your feedback 🙂


If you're still having this issue, you can refer to this post and leave the requested info.


As soon as we gather enough info, we will escalate the issue.







Hey guys,


Is anyone still experiencing this since we haven't heard back? 


If this is still in issue for you, please let us know: 

  • Device
  • OS version
  • Spotify version
  • Date/time stamps of when this happens for example in a screenshot of battery chart usage

Thanks a bunch! 


Having same problem.


iPhone 6s




Same problem with iPhone 6s, 11.4.1, and new battery about 3 months ago. Any progress?



This is is a REAL problem.