Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Miniplayer showing a 'You've discovered a Premium feature' message

We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium:




This is under investigation.

Hey folks,


Thanks for your patience while we looked into this issue.


We're happy to announce that this should now be fixed for everyone - note that you may need to clear your browser's cookies and site data in order for the changes to take effect.


If you're still having trouble you can post a new thread in the relevant help board here.



todo dia utilizo o recurso por facilitar mudar musica, pausar etc, e desde ontem ele fica dando "Você descobriu um recurso Premium
Com o Spotify Premium, você pode tornar o Miniplayer ainda menor."

Sendo que pago o plano Duo e está ativo com pagamento tudo certo e atualizado.

Estou com o mesmo problema, eu observei que é um bug quando roda o  Miniplayer  no google chrome, e ao ajustar o tamanho da tela, prefiro usar pequeno somente com os botoes  mudar música, pausar acessiveis quando faço esse ajuste aparece a mensagem mecionada.

Tambem tenho plano familar premium 


Hi folks,


Welcome to the Spotify Community!


Our tech team is aware of this and is working on a fix, so it should be sorted out shortly.


The Community's always here if there's anything else you need assistance with in the meantime.




Estou tendo este mesmo problema, apesar de fazer parte do plano Family.






South Africa


Windows Desktop



My Question or Issue

I'm trying to use the miniplayer feature- which is great. But when I try to minimize it, I get an error message that its a premium feature. I do have a premium account. I've logged out and back in- how can I fix this?


i tried toggling with the mim-window - aka stretching the corner to make it bigger and then smaller  - seemed to work for me


I'm getting the same issue. I tried resizing it and logging in/out. No luck, unfortunately



Premium (Student)


United States

Operating System

Windows 11


My Question or Issue

I used to put up my music on the miniplayer while studying and doing other things and shrink it down small. Now, it displays a mesage saying, "You discovered a Premium featureWith Spotify Premium, you can make the Miniplayer even smaller." The issue is, I HAVE premium and I've been able to shrink the miniplayer in the past. This is pretty frustrating because the minimum size of the miniplayer is pretty large now and there's no way around this. Another issue is that the actual Windows 11 spotify app doesn't even have the miniplayer anymore, so that's not a viable way for me to use spotify on desktop and I'm forced to use the web player.


Hey folks, 


Welcome to the Community!


@216llffhxd2ihoy2wmst and @bryce19, to start could you guys clear the cache and cookies of the web browser to see if that'll change anything? 


Keep us posted 🙂


até o momento não foi solucionado o problema.... tu paga para utilizar os serviços e os cara não arruma tenso em