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[Mobile] 2020 Wrapped Stories crashing the app

 

Plan

Premium

Country

Russia

Device

(Huawei Y6 2019)

Operating System

(Android 9)

 

My Question or Issue

After tapping on 2020 wrapped icon the app crashes and opens again, showing a single slide/board with nothing on it

Comments
shader301270
Casual Listener

@dantonmeh thanks.

Enabling Animations on Android 10 fixed my issue

p30211
Visitor

Huawei P20 Pro

Andoid 10, Build 10.0.0.171

App Version 8.5.86.854

 

I tried basically everything mentioned before to no avail. And yes, I cancelled my subscription.

/Edit: This solved my problem. Still cancelled my subscription bc there are many other problems that still aren't fixed.

feelyourheart
Visitor

Huawei P20 Pro

Android Version 10

Spotify Version 8.5.86.854

 

I solved the problem by configuring the Animations in Developer Options.

 

If you dont have the developer options enabled:

  • Open Settings
  • Go to Device Info
  • Click on Build-Number several times until it says "You are now a developer".
  • Go back to Settings and then you see the button "developer options"
    • (for Huawei Devices go to "Settings -> System")

Open the developer options and scroll down to animations. There are 3 types of animtations

  • Windows Animation scale
  • Transition animation scale
  • Animation time

Put them all in 1x

 

Then it shouldw work

 

Info: Put them by default in 0x (then your phone works faster) 😉

gurgasi
Visitor

Still not working for me, tried everything!

Reinstall, update and so on!

Samsung galaxy note 20

Jurianvs
Visitor

Samsung Galaxy S20 Ultra

Android 10 (with One UI version 2.5)

Spotify version 8.5.86.854

 

Re-installed the app, restarted my phone, logged out and back in. Cleared the cache.

GSCNow
Visitor

Having the same issues. Reinstall didn't help, have cleared the cache as well.

 

Pixel 4

Android version 11

Spotify version 8.5.86.854

musicislove
Newbie
Wyrgula
Visitor

Moto x4
Android Version 9
Spotify Version 85.86.854

Tried restarting my phone, cleaning the spotify cache, reinstaling the app and still nothing changes when i try to do the 2020 wrapped, first reloads the app and after that it crashes the app

Roobyx
Newbie

[Solved] I had to ENABLE the animations from the phone settings as I have previously disabled them.

Plan

Premium

Country

Bulgaria

Device

Xiaomi Mi 9T 

Operating System

MIUI 12.0.3 (Android 10 QKQ1.1)

Same issue as the other users. When I click the wrapped 2020 banner the app changes screen then restarts.

DandoloEnr
Casual Listener

Xiaomi Redmi Note 5 Pro
Android 9
Spotify 8.5.86.854

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