After tapping on 2020 wrapped icon the app crashes and opens again, showing a single slide/board with nothing on it
Thanks for all your reports on this.
Our teams have investigated this into detail and they have implemented a fix for the underlying issues that could cause this so make sure that you have the latest app version.
However, you also need to make sure that the animation options on your phone are correct as mentioned by @merguvenhereand @ft_dg6k-9danshere. We're seeing reports that this has resolved the issue even before our latest update, so this could be the cause if you're encountering this.
Lastly, please do note that this thread is specifically for your app becoming unresponsive. If you're experiencing other issues, we will not be able to address them here. Click here for more info if you're not seeing your personalized wrapped or here if the stories skip to the end.