Announcements

[Mobile] 2020 Wrapped Stories crashing the app

 

Plan

Premium

Country

Russia

Device

(Huawei Y6 2019)

Operating System

(Android 9)

 

My Question or Issue

After tapping on 2020 wrapped icon the app crashes and opens again, showing a single slide/board with nothing on it

Comments
Visitor
Mine is having the same issue but it reloads the app then when i try again i get a notification from my phone saying Spotify keeps stopping. When i try to click anywhere else on the screen but that notification the whole app closes
Visitor

Same, it's just a grayed out screen and then a pop-up appears giving me 3 options to close app, send feedback, or view app info

Visitor

Plan

Premium

Country

Turkey

Device

(Nokia TA1033)

Operating System

(Android Pie (9))

 

Edit (Resolved):

 

My issue is solved after activating animations from Developer Options as can be seen in the screenshot. They ere disabled. Now they are set to Animation Scale: 1x. 

photo_2020-12-02_19-27-32.jpg

 

I have commented this information below, however I wanted add here too, in case people miss the comment.

 

 

My Question or Issue

 

Application is crashing when I click 2020 Wrapped. I heard about the same problem in other people and the common thing was Android 9 as far as I see. 

The error is due to: "Cannot set 'scaleX' to Float.NaN". As far as I can see it is also mostly common in Android 9. 


Below you can see the Adb Logcat output:

 

12-02 09:40:07.813 7488 7488 E AndroidRuntime: FATAL EXCEPTION: main
12-02 09:40:07.813 7488 7488 E AndroidRuntime: Process: com.spotify.music, PID: 7488
12-02 09:40:07.813 7488 7488 E AndroidRuntime: java.lang.IllegalArgumentException: Cannot set 'scaleX' to Float.NaN
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at android.view.View.sanitizeFloatPropertyValue(View.java:15440)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at android.view.View.sanitizeFloatPropertyValue(View.java:15414)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at android.view.View.setScaleX(View.java:14803)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at i19$a.onAnimationUpdate(SourceFile:1)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at android.animation.ValueAnimator.animateValue(ValueAnimator.java:1547)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at android.animation.ValueAnimator.animateBasedOnTime(ValueAnimator.java:1339)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at android.animation.ValueAnimator.doAnimationFrame(ValueAnimator.java:1471)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at android.animation.ValueAnimator.pulseAnimationFrame(ValueAnimator.java:1490)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at android.animation.AnimatorSet.pulseFrame(AnimatorSet.java:1163)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at android.animation.AnimatorSet.handleAnimationEvents(AnimatorSet.java:1143)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at android.animation.AnimatorSet.startAnimation(AnimatorSet.java:1227)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at android.animation.AnimatorSet.start(AnimatorSet.java:729)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at android.animation.AnimatorSet.start(AnimatorSet.java:684)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at com.spotify.music.features.wrapped2020.stories.templates.d.start(SourceFile:1)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at com.spotify.mobile.android.storytelling.story.view.StoryViews.e(SourceFile:6)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at com.spotify.mobile.android.storytelling.story.view.StoryViews.b(SourceFile:12)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at com.spotify.mobile.android.storytelling.story.view.StoryViews$d.a(SourceFile:2)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at si0.a(SourceFile:3)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at wi0.e(SourceFile:1)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at ti0.a(SourceFile:2)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at si0.a(SourceFile:3)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at wi0.e(SourceFile:1)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at com.spotify.mobile.android.storytelling.story.view.StoryViews$a.accept(SourceFile:3)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at com.spotify.mobius.o.accept(SourceFile:2)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at com.spotify.mobius.n$a.accept(SourceFile:1)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at com.spotify.mobius.m.j(SourceFile:1)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at com.spotify.mobius.b0.e(SourceFile:1)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at com.spotify.mobius.b0$a.run(SourceFile:1)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at android.os.Handler.handleCallback(Handler.java:874)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at android.os.Handler.dispatchMessage(Handler.java:100)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at android.os.Looper.loop(Looper.java:198)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at android.app.ActivityThread.main(ActivityThread.java:6729)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at java.lang.reflect.Method.invoke(Native Method)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:493)
12-02 09:40:07.813 7488 7488 E AndroidRuntime: at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:858) 

 

 

 

I hope the information is helpful.

Visitor

I have tried to restart my device and reinstall the app. My spotify is updated and it still wont work. Every time i click the story it takes me back to my home page or sometimes even leaves the app compleatley. I dont know if this is my phone lagging or just spotify i have (huawei p20 lite) everything else works tho.  

 

Edit// turned out my problem was that I hadn't turned off advanced visual effects. If your problem is similar to mine try: go to settings, accessibility, and turn on advanced visual effects.! 

 

 

Visitor
i am having the same problem. I go to 2020 recap from Android phone and the spotify app crashes
Visitor

Deleting and reinstalling the application did not work.

Anroid 9.0

Screenshot_20201202-125901.png

Screenshot_20201202-114658.png

 

 

Newbie

Updated it and pressing it just restarts the app for me. 

 

Huawei p30 

Android version 9 

Spotify version 8.5.86.854

Moderator
Moderator
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

Could you also make sure to provide us with the following info, if you haven’t already:

 

  • device + OS version
  • exact Spotify version
  • any troubleshooting steps you tried so far 

 

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this. 

Casual Listener

OnePlus 8 pro 

Android 11 

Spotify version 8.5.86.854 

 

I've tried restarting my phone and clean reinstall of the app a couple of times 

 

Edit: re enabled animations in the developer options and got it working

Visitor

Galaxy S10

Android Version 10

Spotify Version 8.5.86.854

 

I've also tried restarting my phone and reinstalling Spotify a few times.