Announcements

[Mobile] Artist banner disappeared

Status: Fixed
  • Device

iPhone X

Operating System

iOS 13.6

 

My Question or Issue

Buttons to follow artist and shuffle music has gone now. I deleted and reinstalled application, but they didn't return. How can I fix this problem? (Button to shuffle playlist is still fine.)

51505B52-015A-4294-8661-029F8A089320.png

Hey there folks,

 

Many thanks for the recent comments confirming that things seem to be up and running again. Our tech teams have been working hard backstage and we’re happy to say that this should be fixed for everyone now!

 

In case you are still experiencing this, we'd recommend making sure your app is up-to-date.


If you have any further questions, please let us know in the relevant help boards here.

 

Happy listening!

Comments
DarkMatterDemon

There was always a big green play/shuffle button on an artist page but now it’s gone. This morning it was there and now it’s not. I loved this option because sometimes I just want to listen to a specific artist but not want to make an entire playlist with ALL of their songs. Or when I’m listening to a new artist it’s a great way to get a feel for their music. What happened to it?

BF294877-98B6-4D60-A31D-B41520F05761.png
allgo0d

Hi. When i visit artist page i see black screen. Img in this post. 

Plan

Premium

Country

Ukraine

Device

(iPhone 7 Ipad 10 pro

Operating System

(iOS 13

 

My Question or Issue

 

AF46A9DD-1070-4022-AA19-41B41B330CC9.png

Same problem for me, playlist covers are also not updating...

Country: RU
Plan: Premium
Device: iPhone 6S, iOS 13.6

Billy-J

Hey @allgo0d, thanks for reaching out to the Community!

 

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.


Let me know how this goes!

allgo0d

I restart my iphone and downloaded new ap from store and have the same issue. What can i do else? 

allgo0d
Doesn’t help. On my Mac its work nice, but on iphone and ipad i have this problem.
Billy-J

Hey @allgo0d,

 

I am seeing the same thing when I try to check an artist's page on my end. I'll take a closer look at this, but keep refreshing the app and make sure your app and device are up to date.

 

Thanks!

Billy-J

Hey @imyup8, thanks for reaching out to the Community!

 

Thanks for the screenshot. Could you try logging out > restart device > log back in?

 

Let me know how this goes!

Billy-J

Hey @DarkMatterDemon, thanks for reaching out to the Community!

 

Could you try logging out > restart device > log back in?

 

Let me know how this goes!

espenshovel

Plan

Premium

Country

USA

Device

iPhone6s

Operating System

iOS13

 

My Question or Issue

On "artist" page, the artist image, name and "follow" button are now missing.  App otherwise still works.   Latest version of Spotify.  Kill/restart doesn't work.

Env: prod