[Mobile] Artists page not loading when accessing from the Library

Plan

Premium

Country

Italy

 

Device

(Samsung Galaxy 9)

Operating System

(Android Oreo)

 

My Question or Issue

This is happening in any device I've tried. It's a new issue for me, never had such problem. Already tried in many android devices. I reinstalled it many times but the problem persist.

 

I go on an artist and choose a song, I open the complete view of the song and cover album (I don't know how is it called) by clicking the black bar in the bottom of the screen.

Then, if I go back for changing the song, the green circle appears instead of the songs list and it starts loading and loading and loading without ever stopping.

At that point I have to go back to the main page and enter the artist again and choose the song.

I hope I've been clear.

 

NB: this is only happening when you select song by Artist!

 

Thanks in advance for the help.

Screenshot_20190313-014814_Spotify.jpg

Hey folks,

 

Thanks for your patience while we looked into this.

 

As per your reports, this should now be fixed for all iOS and Android.

 

Let us know if you're still experiencing this issue and we'll take a closer look.

 

Thanks!

Related Issues

Comments
Monarch_Opera
Casual Listener

I also recorded a Video.

Uploaded it on Youtube. 

The first two times I Show the green circle via artist, the third time I go to "albums" and everything works as it should 

 

https://youtu.be/zkC7J166Vso

Moderator
Moderator
Status changed to: Need more info

Hey folks,

 

Thanks for reporting this to us.

 

If you're experiencing this issue, please make sure to click +VOTE in the thread.

 

Could you also make sure to provide us with the following info if you haven't already:

  • exact Spotify version
  • device + OS version
  • a screen recording which clearly illustrates the issue?

Once we have that info, we'll pass it on to the tech team, who will investigate further.

 

Thanks!

nicocencini
Music Fan

Spotify Version: 8.4.97.807

Samsung Galaxy S9 Android Oreo 8.0

Video already posted, it doesn't make me post a video right now don't know why.

 

Thanks!

Moderator
Moderator
Status changed to: Under investigation

Hey all,

 

Thanks for sending us all the examples so far.

 

If you're experiencing this issue, please make sure to click +VOTE in the thread.

 

Could you also make sure to provide us with the following info if you haven't already:

  • exact Spotify version
  • device + OS version
  • a screen recording which clearly illustrates the issue?

We'll be investigating this and keep you up to date in this topic.

 

Thanks!

Wyall
Newbie

I can reproduce the error described here but what made me google the issue was a similar behaviour:

When I'm in my library -> Artists and view an artist (like described above) and then switch to another app and back to Spotify this also happens.

So to reproduce:

- Go to your library, view the list of songs for one of your artists

- Go to another app or move spotify to the background

- Go back to spotify -> Green circle forever

 

Spotify Version: 8.4.97.807 but had this for at least 2 months now, maybe way longer

OnePlus 3T with Android 8.1 and now 9.0

Wiped device completly at least once, reinstalled Spotify, deleted all of Spotify's data and so on.

Monarch_Opera
Casual Listener

I can confirm the same problem when coming back to spotify App from another app

OckhamsRaver
Regular

I have the same problem.

 

Plan

Premium

Country

United States

Device

Motorla G7 (and my old HTC One M9)

Operating System

Android 9 (my old HTC M9 ran Android 7)

Spotify Version

8.4.97.807

 

Attempted solutions that didn't work:

• New phone with new OS (Motorola G7 with Android 9)

• Card vs internal memory

• Uninstall/reinstall of Spotify

• Using Spotify test account

• Resetting Spotify/clearing memory

• Issue occurs whether on wifi, playing downloaded files, or using data.

• Revoked access for all devices and changed password.

 

The only thing that ever worked was installing a previous version of the Spotify app that didn't have this issue.

nicocencini
Music Fan

Same. Installed version 8.4.77.764 and there's no bug.

Tom205525
Newbie

I'm having the same problem. When you select a song through artists then either lock the phone or go to another app, all you see on returning to Spotify is an loading circle

carlzacher
Casual Listener

Hi! 

 

I'm also having this issue.

 

Device: Samsung Galaxy S9, model number SM-G960F/DS

Operating System: Android Version 9.0 with One UI version 1.0, Android security patch level February 1, 2019

Spotify Version: 8.4.97.807

 

Also here is a screen recording showing when this problem occurs for me. I hope it helps. 

#StanLOONA #DuaLipa