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[Mobile] Canvas feature disappeared

Plan

Premium

Country

Colombia

Device

Motorola g7 Plus

Operating System

Android 10

 

My Question or Issue

The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uninstalled the application and erased the data and even reset my device And the canvas does not work, all the solutions in other forums does not work, i need a real solution, and quickly

Screenshot_20200607-121441.png

Hi everybody,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed - just make sure your app is updated to the latest version. If you're not seeing Canvas in Settings, perform a clean reinstall of the app on your phone.

 

In order to enable Canvas:

- Make sure Data Saver is OFF
- Under Playback, Canvas should be ON

 

Note: Not all songs have a Canvas, and the feature is gradually being rolled out, so it's not available in all markets yet. We'll post an update here when we have any new info to share on this.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Comments
withjonjon

@Vasil Canvas is still not working. Any news?

maumascia

This is ridiculous. Canvas has been broken for months for me now, and the official support won't even acknowledge there is a problem. When can we expect the feature back?

TheEthC

modal iphone 8plus 

ios 13.2 

my spotify canvas isn’t working aswell i can’t enable it even tho i could competely disabled if your gonna say something is out make it available 

AnxietyL3

Device

Oppo A83

OS

Android

 

Country

India

 

Problem:

My device doesn't have the option to enable or disable canvas in the settings.

I have tried enabling canvas with the same account on an iPhone 14 and i can enable it on iOS, so it doesn't seem to be a problem with the account.

I only can't access canvas in my OPPO A83. I have tried making new accounts on the same device but it hasn't helped either.

Can someone tell me what's the error 'cos I really like the canvas feature but can't use it on my primary device 

 

 

 

 

 

 

Airad

 

Plan

Premium

Country

Italy

Device

IPhone 11 Pro

Operating System

iOS 16.1.2

 

My Question or Issue

I haven’t been able to see Canvas while

I’m listening for a while.

I work with bands and I can’t check if the canvas are up from my profile.

What should I do?

 

 

No me sale la opción de Canvas , tengo iPhone 11 , mi cuenta de Spotify la tengo ya hace dos años y en ese tiempo la desactive por que me consumía muchos datos al momento de escuchar música , ahora la quiero activar y no me aparece la opción , necesito ayuda , el apartado de reproducción no me sale la opción de Canvas , a todos mis amigos les aparece en la parte de abajo y a mi solo me sale el autoplay, ayuda
JotavioP
I had the canvas on my old iphone but on my new one the option doesn't appear
I don’t have the option of canvas on my Spotify and I’m paying for premium duo
I already uninstall spotify and reinstall back but still the canvas features doesn't have on my spotify. Can someone tell me why anda how to fix it.
Après plusieurs tentative pour activer canva c’était impossible, je suis aller sur un autre compte spotify et cette fois ci c’était disponible, auriez vous une solution ?