The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uninstalled the application and erased the data and even reset my device And the canvas does not work, all the solutions in other forums does not work, i need a real solution, and quickly
Hey there folks,
We really appreciate all your reports so far!
We've passed everything on to our developers who are looking into this.
For now, we recommend keeping your Spotify app up-to-date as well as making sure the following conditions are met for the Canvas feature to activate:
your device isn't a tablet or has a pixel width that's greater than 600
data saver is turned off
Keep in mind that we're always testing things in the app to improve its functionality, which also might explain why you see something on the app your friend doesn’t, or vice-versa.
Hope this info is useful but don't hesitate to give us a shout if there's anything else.