[Mobile] Canvas feature disappeared

[user-removed]

Plan

Premium

Country

Colombia

Device

Motorola g7 Plus

Operating System

Android 10

My Question or Issue

The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uninstalled the application and erased the data and even reset my device And the canvas does not work, all the solutions in other forums does not work, i need a real solution, and quickly

[Davi_fw]

I have this account for ages , but , I didn’t had the option to activate canvas because back in day I had a old cellphone , but , I got and iPhone 11 and the option do not appear , I even created another account and there , was the option , what should I do ????

[#3]

mesela motionless in white disguise şarkısının videosu arkada oynamıyor bunun gibi sorunlar var

[#4]

Hello! Today I've seen that canvas (video covers) don't work on my iphone app. My account is Turkish. I do not know what's the matter cause all this time (aprox 5 months) all the things have been working correctly. I really miss this function. How can I turn it back?

[RealArity]

Plan

Premium

Country

Singapore

Device

Google Pixel 6 Pro

Operating System

Android 13 (TQ2A.230305.008.E1)

The Canvas option went missing from my account settings some time either last week or 2 weeks ago. This sucks because I liked the Canvas and there is no reason for it to be missing at all. For the record, I tried to log out and log back in (didn't work), clean uninstall and reinstall the app (didn't work either), and even tried a test account (didn't have the Canvas option either).

I know for a fact that 1) Canvas is available in Singapore (because someone I know from Singapore has the Canvas toggle available to them) and 2) it was literally available less than a month ago. Would it be possible for the Canvas option on my account to be re-enabled? It's a shame that many users have asked for help on this matter on the support boards with very little meaningful help, so I hope that someone with knowledge can explain if I could get the option back and why/why not if so.

[Stefff_]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[nu2gilroy]

Same my canvas feature has completely disappeared from my device, it's not even in my settings.

[1ryanspence]

Hey there, I’ve been able to use canvas for about 4 months now and all of a sudden it has disappeared and I can’t get it back. Please help me

[Antoon3]

Plan

Premium

Country

France

Device

iPhone 12

Operating System

iOS 16

My Question or Issue

For a while now the canvas have disappeared i saw that we needed to create a new account for whatever reason. But I don't wan't to do it so i wanted to know if it was going to be fixed for us at some point ? 

[Eronecorp]

Plan

Premium

Country

France

Device

Xiaomi Redmi Note 10 5G

Operating System

Android 12

My Question or Issue

The Canvas feature has disappeared from my account since a few days ago. Videos still show up on the app's new homepage but not on the "Now Playing" screen. The option is gone in the app's settings, under "Enable Auto-Play".

I already tried to switch accounts on the same device and Canvas is back when I do that. However, I don't want to switch accounts just to get that feature back. Could anyone opt me out of this A/B testing of some sort and enable Canvas back on my account?

[lumiuko]

Plan

Premium

Country

USA

Device

Samsung Galaxy A8 (2018)

Operating System

Android 9

I have the same issue.