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[Mobile] Canvas feature disappeared

Plan

Premium

Country

Colombia

Device

Motorola g7 Plus

Operating System

Android 10

 

My Question or Issue

The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uninstalled the application and erased the data and even reset my device And the canvas does not work, all the solutions in other forums does not work, i need a real solution, and quickly

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Hi everybody,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed - just make sure your app is updated to the latest version. If you're not seeing Canvas in Settings, perform a clean reinstall of the app on your phone.

 

In order to enable Canvas:

- Make sure Data Saver is OFF
- Under Playback, Canvas should be ON

 

Note: Not all songs have a Canvas, and the feature is gradually being rolled out, so it's not available in all markets yet. We'll post an update here when we have any new info to share on this.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Comments
jwk81

I have the same issue. No canvas, after trying all avaliable hacks listed online and here. Just checked my daughters phone, and she has it. I have premium subscibtion and a newer iOS device than her, she has Spotify Free. The only thing I can think of is that I have been a Spotify user since 2008 - mabye my user credentials are "old" somehow and not accessing all available features?

allyld

same problem, it disappeared for me on may 11

mrv05mrv

Neden canvas bende yok. Bi ara vardı ama o zamanlar premium değildim. Aradan zaman geçti ve su an premium kullanıyorum. Fakat canvas olmaması üzücü.

jeremiahc

I also do not have canvas any longer. Reached out to support and they had me follow instructions for a clean install, but that didn’t work either. So I just totally lost the feature. 🤷🏼‍♀️

aqeelmy

i’m currently using iphone 12 pro with student premium subscription, i don’t know why but my canvas options doesn’t appear in my settings but when i use my 2nd account which is not a premium account, the canvas appears in the setting. I hope spotify teams will fix it asap

sayantan2207

Plan

Premium

Country

India

Device

Iphone 14

Operating System

IOS 16.5

 

My Question or Issue

Hi, im Sayantan from Kolkata, India. I previously had android phone where Spotify canvas was working properly. Few days ago I got my new iphone and here the spotify canvas not working and also there is no option regarding that in app setting.I am using updated version of spotify and tried multiple times to sign out/reinstall but the problem is not resolved. Please suggest.

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11100155766

Plan

Premium Duo

Country

Taiwan

Device

iPhone 13 Pro Max

Operating System

iOS 16.4.1

 

My canvas hasn’t showed up for a month, what happened?

Jmacfan1

I have the same problem. Canvas disappeared from my iPad and iPhone. I would really like it back 

stefzn

I guess this shows how much they care about the users. 🙂 

sweetlevy

its been a while now since the canvas feature has been removed from my account and no matter how much i try to fix it it just won’t appear, even when talking to the support it still on be available for me, and ive been a premium account for a few years now…