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[Mobile] Canvas feature disappeared

Plan

Premium

Country

Colombia

Device

Motorola g7 Plus

Operating System

Android 10

 

My Question or Issue

The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uninstalled the application and erased the data and even reset my device And the canvas does not work, all the solutions in other forums does not work, i need a real solution, and quickly

Screenshot_20200607-121441.png

Hi everybody,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed - just make sure your app is updated to the latest version. If you're not seeing Canvas in Settings, perform a clean reinstall of the app on your phone.

 

In order to enable Canvas:

- Make sure Data Saver is OFF
- Under Playback, Canvas should be ON

 

Note: Not all songs have a Canvas, and the feature is gradually being rolled out, so it's not available in all markets yet. We'll post an update here when we have any new info to share on this.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Comments
Alex
Status changed to: Fixed

Hi everybody,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed - just make sure your app is updated to the latest version. If you're not seeing Canvas in Settings, perform a clean reinstall of the app on your phone.

 

In order to enable Canvas:

- Make sure Data Saver is OFF
- Under Playback, Canvas should be ON

 

Note: Not all songs have a Canvas, and the feature is gradually being rolled out, so it's not available in all markets yet. We'll post an update here when we have any new info to share on this.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

maudhoon

HI im having the same issues im a premium member and on an iphone 8 plus and the canvas option is there but when i go to share or view the song its not there ive tried re downloading and re logging in to my account i hope to get this fixed also im located at maldives 

Even though I have activated the canvas tab
Brs2

Hello, I cannot turn on the canvas feature. My friend uses the same device and it is turned on, but I have it turned off. Can anyone help?

creo que son conocidos como canvas bueno eso no se reproduce y no me deja activarlo en las configuraciones esta bloqueado.
DAvi13
Al momento de reproducir una canción no me aparecen las imágenes de fondo , únicamente colores sólidos