[Mobile] Cover art renders incomplete for offline songs

 

Plan

Premium

Country

Mexico

Device

Moto E4

Operating System

Android Nougat (7.1.1)

 

Spotify Version:

8.5.13.676

 

My Question or Issue

When downloading files, their album art renders incomplete, showing chunks in black.

 

Tried clearing cache, redownloading playlists, reinstalling app even reformatting SD Card but issue is still going.

 

Please help.

Screenshot_20191106-224314.png

 

Hey all,

 

Thanks for giving us some examples so far.

If you haven't yet, please click +VOTE and send us over the following:

 

  • Spotify version
  • Device
  • OS version
  • If it only happens in Offline or when stream in Online as well
  • What you are playing when this happens

We'll let you know as soon as we have more info.

Related Issues

Comments
Visitor

Yes, I already updated when it came out. Same problem.

8.5.43.724

 

Moderator
Moderator

Hey there @brmdz - thanks for the quick reply and the info!

 

We'd passed this on 🙂

 

Have a lovely day!

Newbie

8.5.43.724 - the same issue.

Visitor

Screenshot_20200213-110304.png

Issue still persists in my Moto C Plus, Android 7.0, Spotify version 8.5.44.941. Happens whenever the app is in online or offline mode. Image doesn't load in Browse view and Player View.

 

When the image is clicked from playlist/album preview, it completely loads.

Screenshot_20200213-110307.png

 

Visitor

Same thing for me on version 8.5.45.620 on my Galaxy S6 with Android 7.0. I'm always online and it also happens while streaming to a chromacast audio.

Moderator
Moderator

Hey @mc-conrad,

 

Thanks for providing us with the required info.

 

Just to confirm, do you experience the issue with everything you play or only with certain items?

 

If this is limited to certain items, would you mind sharing with us a screenshot of what that looks like as well any Spotify links to the flawed content?

 

We'll keep an eye on your reply!