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[Mobile] Hitting Like or Dislike on the notification bar doesn't work

 

Plan

Premium

Country

US

 

Device

Samsung Galaxy Note 10+

 

Operating System

Android 10

 

My Question or Issue

The heart icon in the notification drawer no longer works.

It doesn't add the song to my library, nor it likes the song.

Please help

 

Update: 

Spotify version: 8.5.36.747

Android 10

Galaxy Note 10+

Issue still persists

The heart icon in the notification tray does not work

Also as many have pointed out, it does not work in Discover Weekly playlist and some others. 

 

 

STEPS TO REPRODUCE:

1) Play Discover Weekly Playlist

2) Minimize app /Put it in background (Optional)

3) Open Notification Panel (like the image below)

4) Click on heart icon (it will not work)

 

The like button still does not works as of Jan 16 2020

 

Update 2: 

Spotify version: 8.5.46.859

Android 10

Galaxy Note 10+

 

The issue is still present and the steps to reproduce the issue remain the same 

Hope to see a resolution soon from the Spotify team. 

 

Note: Please use Discover Weekly playlist to reproduce the issue as it has never worked on that playlist. Thank you

 

 

Final Update: 

The issue seems to have been resolved for many including me but there are some people who are still facing the issue.

I'll keep the idea open until we receive an official word from Spotify.

 

The App version that solved the issue for me 

8.5.49.973

Also make sure you clear cache, force stop app and restart. 

Screenshot_20190905-085530_Nova Launcher.jpg

Hey folks,

Thanks for your patience and cooperation while we looked into this issue.

Based on your reports, we’re happy to say that this should now be fixed for everyone!

 

Make sure that your app is updated to the latest version. If you're still experiencing this issue, make sure to create a new thread in the relevant help board here.

 

Cheers!

Comments
Petya
Status changed to: Under investigation

Hello everyone,

 

Thanks for reporting this! We're looking into it with the relevant team. In the meantime, please provide us with your:

  • Spotify Version
  • Operating System
  • Device

If you're experiencing this issue, please give your vote by clicking +VOTE.

 

Thank you, have a nice day!

EveyVendetta

Spotify version: 8.5.24762

OS: Android 10 (but started in Pie)

Device: Pixel 2 XL

docbot

Spotify version 8.5.23.686

Os Android 9

Device: galaxy S10+

Bizatts

I just said that I've tried that.

juanse

Same problem here, voted+. The problem started a few months ago... When I pressed the button, the heart icon in the notification did not change to black, but the song was correctly added to Favorites. With the last update, it is not added to Favorites. Clean reinstall did not work.

 

Version: 8.5.24.762

Android 7.0

Huawei P9 Lite

jivtesh

Version: 8.5.24.762

OS: Android 8.0.0

Device: LG G6

Malcolm_

Another datapoint for you.  Like button on Andoid notification has been non-functional for several weeks now.

 

Spotify Version: 8.5.25.894

OS: Android Pie - Sony build 47.2.A.10.107

Device: Sony Xperia XZ1 

Mysted

I get the same issue on my one plus 7 pro

 

andsho

Galaxy 10e also has the same problem 

KyleStafford

Pixel XL 2

Android 10

8.5.27.957

 

Like (Heart) from drop down notification doesn't work on "Discover Weekly" playlist.  

Clean install performed.