[Mobile][Philippines] Can’t stream or download songs since last update

[PatrickForia]

Plan

Premium

Country

Philippines

Device

iPhone 11

Operating System

iOS 13

My Question or Issue

I can’t play anything on my phone and I also can’t download my songs. This happened after I updated the spotify app on the app store. Is there a fix?

[ZeLLeFf]

• Plan

Premium

Country

Philippines 

Device

Vivo v11i

Operating System

Android

My Question or Issue

I've recently came across an issue when I was doing my routinely checking of my weekly Playlist and when I turned off offline mode and tried to play a song from the Playlist it wouldn't play and when I tried using shuffle it just kept on skipping endlessly. 

So I quickly contacted my cousin and he said he was having the same problem. Although he wasn't using the app at the time I encountered this problem. He then logged out my account on his device, but the problem was still there. 

I tried logging out everywhere but the problem still persisted. I only gave access to my account to 2 people my mom, and my cousin, whom I both trust.

I also noticed that this problem only worked on non downloaded songs because when I tried playing songs from my "liked" Playlist on shuffle it would stop skipping when it reached a song that I downloaded. 

[Domiedeguzman]

Plan

Premium

Country

Philippines

Device

iPhone 8

Operating System

iOS 13.3

My Question or Issue

My Spotify on my iPhone keeps on skipping music. However, downloaded music is fine. But I tried uninstalling and reinstalling, now I can't even download the music.
I tried playing Spotify on my laptop and it works fine. But when I play my spotify on my phone as well as laptop, my laptop keeps on skipping unless I close the spotify app on my phone.  I tried restarting my phone several times, each one reinstalling the app, but to no avail. Please do help me.

[Peter]

Hey folks,

Thanks for reporting this issue to us.

If you’re experiencing this issue, make sure to click + VOTE.

Could you make sure to provide us with the following info so we can pass it on to the right team:

• device + OS version
• exact Spotify version
• Did it start happening after updating your app?

Thanks! We’ll keep you posted and let you know as soon as we have any further updates.

[PatrickForia]

iPhone 11 (iOS 13.3)

Spotify app version 8.5.41.669

Happened after updating the app

[Nielzx]

Device: Huawei P30

OS: Android 10 - EMUI 10.0.0

Spotify Ver: 8.5.41.531

Hi, 

This is also happening to me. I recently upgraded from Huawei P10 to P30. Unfortunately, the Spotify app doesn't stream and download songs. I have a Premium account and I have tried all the quick fixes such as clean install, re-install, log out log in, clear cache and data, and more but none of them work.

Oddly enough, I can still stream songs using my P30 via Google Chromecast and plah songs on my TV but it simply won't stream and download songs if I chose my P30 as the main device to listenor play songs. 

Additionally, everything works well using my P10 that's running on Android 9 - EMUI 9.1.0.

I hope this gets fixed.

[ajediology]

Device: iPhone 6

OS 12.4.4

Spotify App Ver. 8.5.41

Hi, I am also encountering the same problems. My spotify would not play any music, instead, it keeps skipping through songs. Downloading also does not work even with a premium account. I tried installing, re-installing the app, logging out and logging in but, nothing seems to work.

I hope there will be a fix regarding these problems.

[LucerneNgo]

iPad iOS 12.1.14

Spotify version 8.5.41.669

First time using with iPad and has the same problem

[2qpw7jj-9_9bn]

Plan

Premium

Country

Philippines

Device

Huawei Nova 3i

Operating System

Android Pie

My Question or Issue

I have the same issue, when I try to play a song it won't play and just skips. It played songs that are already saved to cache but when I reinstalled and cleared data, it just won't play anything anymore. Plays for a couple of secs then stops. Also the album art seems to just keep on loading. Please help. 

[ncasanova10]

Same here. Updated app last night. noticed the issue earlier today - can still play songs in my recent playlists (probably still cached) but cannot play those I havent played before. Tried the logout in all devices then login, still cant play. Also reinstalled and soft restarted phone, Now i cannot play any songs at all. 

Iphone 6s plus ios 13.3

spotify version 8.5.41.669

[triciasaez]

Plan

Premium (Student)

Country

Philippines

Device

iPhone 6

Operating System

iOS 12.4.4

I also can’t play any songs it just kept on skipping at everything and I also can’t download my playlists in Spotify, but in other apps, my phone works and is completely fine. It also happened after I updated the spotify app on the app store. Please fix this ASAP. Thank you very much