[Mobile][Philippines] Can’t stream or download songs since last update

Plan

Premium

Country

Philippines

Device

iPhone 11

Operating System

iOS 13

 

 

My Question or Issue

I can’t play anything on my phone and I also can’t download my songs. This happened after I updated the spotify app on the app store. Is there a fix?

Hey folks,

Thanks for your patience while we looked into this issue.

We’re happy to say that this should now be fixed for everyone!

 

Be sure to perform a clean reinstall of the app and make sure you're on the latest version.

 

Thanks!

Related Issues

Comments
Visitor
  • Plan

Premium

Country

Philippines 

Device

Vivo v11i

Operating System

Android

 

My Question or Issue

 

I've recently came across an issue when I was doing my routinely checking of my weekly Playlist and when I turned off offline mode and tried to play a song from the Playlist it wouldn't play and when I tried using shuffle it just kept on skipping endlessly. 

 

So I quickly contacted my cousin and he said he was having the same problem. Although he wasn't using the app at the time I encountered this problem. He then logged out my account on his device, but the problem was still there. 

 

I tried logging out everywhere but the problem still persisted. I only gave access to my account to 2 people my mom, and my cousin, whom I both trust.

 

I also noticed that this problem only worked on non downloaded songs because when I tried playing songs from my "liked" Playlist on shuffle it would stop skipping when it reached a song that I downloaded. 

Newbie

Plan

Premium

Country

Philippines

Device

iPhone 8

Operating System

iOS 13.3

 

My Question or Issue

My Spotify on my iPhone keeps on skipping music. However, downloaded music is fine. But I tried uninstalling and reinstalling, now I can't even download the music.
I tried playing Spotify on my laptop and it works fine. But when I play my spotify on my phone as well as laptop, my laptop keeps on skipping unless I close the spotify app on my phone.  I tried restarting my phone several times, each one reinstalling the app, but to no avail. Please do help me.

Moderator
Moderator
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

If you’re experiencing this issue, make sure to click + VOTE.

 

Could you make sure to provide us with the following info so we can pass it on to the right team:

  • device + OS version
  • exact Spotify version
  • Did it start happening after updating your app?

Thanks! We’ll keep you posted and let you know as soon as we have any further updates.

Casual Listener

iPhone 11 (iOS 13.3)

Spotify app version 8.5.41.669

Happened after updating the app

Visitor

Device: Huawei P30

OS: Android 10 - EMUI 10.0.0

Spotify Ver: 8.5.41.531

 

Hi, 

 

This is also happening to me. I recently upgraded from Huawei P10 to P30. Unfortunately, the Spotify app doesn't stream and download songs. I have a Premium account and I have tried all the quick fixes such as clean install, re-install, log out log in, clear cache and data, and more but none of them work.

Oddly enough, I can still stream songs using my P30 via Google Chromecast and plah songs on my TV but it simply won't stream and download songs if I chose my P30 as the main device to listenor play songs. 

 

Additionally, everything works well using my P10 that's running on Android 9 - EMUI 9.1.0.

I hope this gets fixed.

 

 

Visitor

Device: iPhone 6

OS 12.4.4

Spotify App Ver. 8.5.41

 

Hi, I am also encountering the same problems. My spotify would not play any music, instead, it keeps skipping through songs. Downloading also does not work even with a premium account. I tried installing, re-installing the app, logging out and logging in but, nothing seems to work.

 

I hope there will be a fix regarding these problems.

Visitor

iPad iOS 12.1.14

Spotify version 8.5.41.669

First time using with iPad and has the same problem

Newbie

Plan

Premium

Country

Philippines

Device

Huawei Nova 3i

Operating System

Android Pie

 

My Question or Issue

 

I have the same issue, when I try to play a song it won't play and just skips. It played songs that are already saved to cache but when I reinstalled and cleared data, it just won't play anything anymore. Plays for a couple of secs then stops. Also the album art seems to just keep on loading. Please help. 

Visitor

Same here. Updated app last night. noticed the issue earlier today - can still play songs in my recent playlists (probably still cached) but cannot play those I havent played before. Tried the logout in all devices then login, still cant play. Also reinstalled and soft restarted phone, Now i cannot play any songs at all. 

Iphone 6s plus ios 13.3

spotify version 8.5.41.669

Visitor

Plan

Premium (Student)

Country

Philippines

Device

iPhone 6

Operating System

iOS 12.4.4

 

 

I also can’t play any songs it just kept on skipping at everything and I also can’t download my playlists in Spotify, but in other apps, my phone works and is completely fine. It also happened after I updated the spotify app on the app store. Please fix this ASAP. Thank you very much