Announcements

[Mobile] Recently Played not updating

Status: Under investigation
Submitted by Moderator on ‎2021-07-11 10:46 AM

Hey everyone,

 

We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.

 

If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below.

 

We'll be keeping everyone up to speed here, so make sure to subscribe to this thread!

Hey folks,

 

We've been getting some new reports on this issue and we wanted to reopen this thread to continue our investigation.

 

If you experience this we'd first recommend trying some troubleshooting steps first to make sure that everything is in order with your device and account. You can try the following:

  • Log out > restart device> log back it
  • Restart your router and give it a shot on a different network
  • Check the section on a different device
  • Clearing cache with the steps here
  • Clean reinstall with the steps here

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

Could you also make sure to provide us with the following info, if you haven’t already:

  • device + OS version
  • exact Spotify version
  • Does the issue persist on another device/what kind of device?
  • Any other troubleshooting steps tried so far

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

See more ideas labeled with:
Comments
The_JSI
Newbie
‎2021-07-10 08:27 PM

Plan

Free

 

Country

India

 

Device

Xiaomi redmi note 8 pro

 

Operating System

Android 10

 

My Question or Issue

This happened today. So on my account, both mobile and desktop, my recently played on my profile have stopped updating since 8 hours. I've played more than 20 songs from my 3 playlists but still no change. Tried logging in and out and checking on web browser. Both android and PC versions are completely up to date too but still my recently played songs and artists aren't updating at all.

 

Also I've unfollowed a few artists and even my artist followed has stopped updating. Its as if my account has completely disconnected but songs are still playing and i can add and remove them from playlists. Also my private sessions are off and i have enabled share listening activity and i haven't changed any settings manually 

 

This was working perfectly yesterday as usual. Please look into this

 

Edit: I've added images to explain better. This is from my recently played songs in my mobile app and my recently played artists on my profile. As you can clearly see they are both out of sync since yesterday and show completely different artists altogether (How is that even possible ?). Since then I've played >10 new artists but it hasn't been updated in either of them

Screenshot_2021-07-11-13-34-12-407_com.spotify.music.jpg

 

IMG_20210711_133359.jpg

 

IraVehementi95
Newbie
‎2021-07-10 08:59 PM

Plan

Premium

Country

United States

Device

(Samsung Galaxy Note9, Desktop)

Operating System

(Android 10 with Samsung One UI 2.5, Windows 10)

 

My Question or Issue

Recently Played Artists aren't updating. I have my Listening Activity turned On and I also turned the Recently Played Artist privacy settings on and off and it still doesn't update. Please fix!

Sk8Tan
Visitor
‎2021-07-11 05:19 AM

Experiencing the same issue here!!

 

Device + OS version

  Xiaomi Redmi Note 8 Android 10

 

Exact Spotify version:

 8.6.42.671

 

Plan:

 Premium

 

If the Private Session is on/off:

 It was turned off

 

Troubleshooting steps that you've tried so far:

 Cleared my cache

 Removed all the apps which had access to Spotify

 Logged out of my Spotify acc & then logged in

 Uninstalled and reinstalled the app

 Rebooted my phone and still no changes seen

 Recently played stopped updating on 10th July around 9pm IST

 

Update : it's working now thank you so much!!

Ver
Moderator
Moderator
‎2021-07-11 09:22 AM

Hey folks,

 

Thanks for posting here 🙂

 

We appreciate you taking the time to share your info with us. We've passed it on to the right team so the folks there can investigate this further.

 

We'll keep you posted on any updates on the matter.

 

Cheers!

Ver
Moderator
Moderator
‎2021-07-11 10:56 AM
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

Could you also make sure to provide us with the following info, if you haven’t already:

  • Device + OS version
  • Exact Spotify version
  • If the Private Session is on/off
  • Troubleshooting steps that you've tried so far

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

imerttumer
Newbie
‎2021-07-11 11:25 AM

Plan

Premium

 

Country

Turkey

 

Device

Samsung galaxy j5 prime, spotify android tv

 

Operating System

Android 10, android 8

 

i have this problem too my recently plays and recently artists don't update for last 19-20 hours,i'm not in private season, i did play so many songs since yesterday but like spotify don't see them

nuts4music2
Newbie
‎2021-07-11 11:49 AM

Plan:

Premium

 

Country:

Australia

 

Device:

iPhone 11

 

Troubleshooting:

I have restarted my phone, logged out of account and deleted the app and reinstalled. I have also checked all my social settings, I am not in private session. 

 

Hey guys! I have listened to over 4 hours of music today until I realised my recently played artists hasn’t updated since yesterday. Please fix this Spotify!!!! Please HELP ME!!!! It’s driving me insane!!!!!!

nuts4music2
Newbie
‎2021-07-11 12:07 PM

Can you give us an estimate of when this will be fixed? 😄

pink514
Newbie
‎2021-07-11 12:12 PM

Ive had a hard time getting my recently played songs to update or even show up at all. Im

glad I’m not the only one though I thought it was just my Spotify not working correctly. Hopefully they get this resolved soon.

nuts4music2
Newbie
‎2021-07-11 12:25 PM

I am very frustrated and I would hate to give up my Spotify premium and switch to Apple Music because I love Spotify in every way but  this glitch is driving me crazy! Please fix ASAP. 

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