Announcements

[Mobile] Sharing music via messaging apps like Messenger and Snapchat isn't working

 

Plan

Premium

Country

Canads

Device

Samsung Galaxy s9

Operating System

Android10

 

My Question or Issue

I'm trying to share music through messenger. It says it was sent, but nothing goes in the chat. I have to copy the url and paste it in the textbox.

 

Cheers

Hey folks,

 

Thanks for bearing with us while we looked into this.

 

The team working on this issue has identified that the issue has been caused due to a change on Facebook's end. We've gone ahead and reported this to them, but this is not something that we can fix on our end.

 

We suggest you keep your app updated. In the meantime, you can use the workaround provided here.

 

Cheers!

Comments
moominboy8668
Visitor

I can see posts like this going back to 2016 and no fixes offered seem to work. 

 

When a friend shares a Spotify song to me directly from the Share function in Spotify, it comes through as a small thumbnail with a play arrow. The play arrow only plays a short snip of the song so I have to manually search in Spotify to hear the full thing. 

 

Clicking the link arrow above the song title opens up a new Messenger chat to Spotify I think. 

 

I'm pretty sure it has worked once or twice in the last few years but can't think of any changes I made to fix it. 

 

Recently I've done a clean uninstall/install and a full uninstall/install (cache, memory, uninstall, power off, install) with no change. 

 

I've added all available permissions in Apps-Settings and the links handled by Spotify look ok but I can't find a definitive list.

 

 

 

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Eni
Moderator
Moderator

Hey @moominboy8668

 

Welcome to the Community!

 

You mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one?

 

Additionally, could you check if it happens over both WiFi and 3/4G, or only on one connection type?

 

If these steps don't do the trick, can you send us a screenshot of what you're seeing from your end? Make sure to mask any personal information. 

 

We'll be waiting for your reply!

Ver
Moderator
Moderator

Hey @Rodiken,

 

Thanks for getting in touch with us 🙂

 

We’ve passed your info on to the relevant team. The folks there will look into this.

 

If you have questions, don't hesitate to reach out to us. We'll be happy to help. 
 

 

 

myownreply
Visitor
Me too since Sunday, What is that problem?
Ivan
Moderator
Moderator
Status changed to: Under investigation

Hey folks, 

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this. 

hegemyhre82
Newbie

I have this problem as well. Can't share music in messenger. When you try to share it's not visible in messenger, like you've never sent anything at all.

The weirdest part is that it was fine for a time and now we're back to can't send anything. 

The issue shows no difference between wifi/4g/5g BTW. 

Love to hear a solution, meanwhile I'm sharing via texts. 

Alindahl11-se
Newbie

I hope you can fix this, it is driving me crazy!

From one day to another it just stopped working. It looks normal in Messenger, it says"sent" but then nothing is actually sent.

PiotrPerkowski
Visitor

Same problem here. When I try to share songs, playlists, etc., through messenger it shows it was sent but it doesn't appear in the chat with persons it was sent for. 

It is annoying. I hope that someone will find the solution quickly. 

Cheers 

Alindahl11-se
Newbie
Yes, have exactly the same problem. So frustrating.
Happy new year,
Anna
swordfish6975
Visitor

I have the same issue on both of my phone's, OnePlus 6 and realme 7 pro.

 

Share link works to copy paste in to messenger as a temporary workaround.