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[Mobile] The album filters don't do anything while offline

Status: Fixed

 

Plan

Premium

Country

Mexico

 

Device

(Samsung Galaxy J6+)

Operating System

Android Oreo

 

My Question or Issue

I have all of my saved albums downloaded, when I'm offline, the filters don't change anything. I'm stuck with the recently added filter, which is the worst. When I'm online, it automatically updates to the filter I have on, but if I go online, it is still stuck with the recently added filter. Please don't reply with a "reinstall", because it doesn't truly fix anything, thank you.

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Comments
miskfilip

Thanks for the reply, but this issue started only a few days ago. Before that I could sort all my saved albums by artist or name even when I was offline.

skroon19

Hello miskfliip,

 

Since this is quite a new feature in the app, it may bug sometimes.
It appears that I may experience the same issue myself.
You could contact the Spotify support employees via the contact form found here, and mention this bug in the hope they can take a look at it at their dev-department.

 

Keep us posted!

Xenia
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this to us!

 

We've just merged a few threads together to keep you all in the loop. 

 

In case this is happening to you too, it'd be great if you could add your +VOTE and leave a comment with the following info, to help our tech teams to get to the bottom of this quickly:

  • affected device and OS
  • exact Spotify version

Also, make you subscribe to this thread so that you'll be notified as soon as there are any updates.

 

We'll be looking out for your replies!

HeisenKal

Yo, this is happening to me and it's a very recent thing, also extremely annoying. 

 

Samsung Galaxy S10

Android 10

 

Spotify Version

8.5.63.941

Katerina
Status changed to: Under investigation

Hey there folks,

 

We really appreciate your patience while we were looking into this!

 

Our tech teams have done their magic backstage and this should be fixed in the latest version of the app.

 

Could you update the app and let us know how it goes? 

 

We'll be keeping an eye out for your replies, thanks!

HeisenKal

This is fixed for me, works on offline and flight mode so I'm all good.

 

Version

8.5.66.1002

 

Here you dropped this 👑

Elena
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!