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[Mobile] "You've discovered a Premium feature" pop up while on Premium

Plan

Premium

Country

NZ

 

Device

Huawei P9 Lite

Operating System

Android

 

My Question or Issue

I am a premium user and I have been for a long time. Recently i've been having some issues with downloading music/podcasts to listen to offline.It isn't letting me.  At first it was saying that this was because I had a small amount of memory left on my phone so I freed up a lot of space and that didn't seem to make a difference (more on this later).

After unistalling and reinstalling, when I now go to download something I get the message 'You discovered a Premium feature! Get Spotify Premium now'. When I click on this it just takes me back to my home page. Spotify premium is working fine for me besides this, and is working fine on my pc and ps4. Help would be greatly appreciated as my work is incredibly boring without something to listen to.

 

Also despite clearing the cache through spotify there is still 7.5 Gb of spotify stuff on my sd card which I don't know how to remove. I've tried deleting the folder through the file browser ni my phone but this doesn't work.

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

The issue should be fixed with the latest version of the app! Make sure to reinstall/update the app for the changes to take effect.

 

If you're still experiencing this issue, make sure to create a new thread in the help boards and we'll jump in there.

 

Thanks! Stay awesome 🙂

Comments
vertigo165

Plan

Premium

Country

Hungary

Device

Samsung Galaxy J4+

Operating System

Android 9

 

My Question or Issue

I have an album (The Sword - High Country) which I was listening until one day it got grayed out and and it says that "youve discovered a premium feature". I reinstalled it, logged out an in, restarted the device but nothing worked. What to do?